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Symptoms

  • Feature tab hidden or disabled
  • Access denied message for admin/developer actions
  • Workflow/developer tools unavailable unexpectedly

Checks in order

  1. Confirm correct workspace context.
  2. Confirm user role in that workspace.
  3. Confirm plan entitlement for the feature.
  4. Retry with owner/admin account where applicable.

Fix paths

  • Role issue: request role update from workspace owner/admin.
  • Plan issue: update subscription to required tier.
  • Context issue: switch to correct workspace and retry.

Escalate when

  • Feature remains inaccessible despite confirmed plan + role + context alignment.
Include:
  • Workspace ID
  • User role
  • Plan name
  • Feature/action attempted
  • Screenshot/error text