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Policy summary

  • Canonical user-facing knowledge experience: /knowledge_base
  • /knowledge now redirects to the Documents tab of /knowledge_base

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What this means for customers

  • Follow knowledge setup and operations docs that reference Knowledge Base (/knowledge_base).
  • /knowledge_base is a two-tab experience: Properties (synced listings and lists) and Documents (uploaded files).
  • Any bookmarked or linked /knowledge URLs automatically redirect to the Documents tab — no customer action required.
  • New workflows and support runbooks should reference /knowledge_base only.

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Deprecation posture

  • /knowledge redirects to /knowledge_base?tab=documents for backward compatibility; it is not a separate page any more.
  • Documentation is standardized on /knowledge_base to avoid contradictory guidance.
  • Any migration timeline updates will be published in release notes.

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Support guidance

  • If a customer is using legacy paths, guide them to /knowledge_base workflows first.
  • Escalate only if required behavior exists only in legacy path and cannot be replicated.