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Audience

  • Users managing more than one agent from the Agents dashboard
  • Support/operators cleaning up or cloning agent configurations

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Prerequisites

  • You have at least one agent in your workspace.
  • You are viewing the Agents dashboard at platform.voqo.ai.

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Role and plan requirements

  • Duplicate and Delete are available to workspace members and admins.
  • Viewers have read-only access and will not see these actions.

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Open the actions menu

Every agent on the dashboard has an actions menu containing Duplicate and Delete. Open it whichever way suits you:
  • Three-dot button: click the Agent actions (three-dot) button on the agent’s card or row.
  • Right-click (desktop): right-click the agent’s card or row.
  • Press and hold (mobile or touch): touch and hold the agent for a moment.
A small menu appears with Duplicate and Delete. Opening an agent to view or edit it still works as normal — a left-click or tap elsewhere on the card or row.

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Duplicate an agent

Choose Duplicate to create a copy of the agent. The copy is created instantly and appears in your list named “[Agent name] (copy)”. Your new copy keeps the original’s configuration — prompt, voice, conversation settings, and actions — with a few deliberate differences so it lands as a clean draft:
  • It is created paused, so it will not answer calls until you activate it.
  • It has no phone number assigned. Connect a number when you are ready to go live.
  • Knowledge documents are not copied. Re-attach any documents the copy needs.
Duplicating is a safe, reversible action, so there is no confirmation step. Open the copy to rename it, adjust settings, connect a number, and activate it.
Duplicate is the fastest way to spin up a second agent that is nearly identical to one you have already tuned — for example, a variant for a different team or campaign.

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Delete an agent

Choose Delete to permanently remove an agent. A confirmation dialog opens because this cannot be undone. Before you confirm, note what happens:
  • Associated phone numbers will be disconnected and returned to your workspace to reassign.
  • Call history is preserved but marked as deleted.
  • The agent’s configuration is permanently removed.
Select Delete Agent to confirm, or dismiss the dialog to cancel. Once deleted, the agent is removed from your dashboard immediately.

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Expected result

  • Duplicate: a paused copy of your agent, ready to configure and activate.
  • Delete: the agent is removed from your workspace and its numbers are freed for reassignment.

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Troubleshooting

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I don’t see Duplicate or Delete in the menu

  • Confirm your workspace role. Viewers cannot duplicate or delete agents — ask a workspace admin.
  • Look for the three-dot Agent actions button on the agent’s card or row. You can also right-click (desktop) or press and hold (touch) to open the menu.

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My duplicated agent isn’t answering calls

  • A duplicate is created paused with no number. Open the copy, connect a phone number, and switch it to active.

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I deleted an agent by mistake

  • Deletion cannot be undone. Create a new agent, or duplicate a similar one as a starting point, and reconnect a number.
If you are still blocked, contact support with your workspace ID and the agent name.