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Agent Advanced Settings

Open your agent from the Agents dashboard and select the Behaviour tab to configure its runtime settings, including the options below. These settings control how your agent sounds, how it listens, and how it behaves during calls.

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Speech Speed

Choose how fast your agent speaks.
  • Slow is useful for more deliberate or formal conversations.
  • Medium is the default and works best for most calls.
  • Fast can make short transactional calls feel more efficient.

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Speech Expressiveness

Choose how natural or restrained the voice feels.
  • Natural is the best starting point for most agents.
  • Expressive gives the voice more variation.
  • Low sounds flatter and more controlled.

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Specialised Terms

Use Specialised Terms to improve recognition of uncommon words, product names, suburb names, or property addresses.
  • Keep your manual list short and high-value. Use it for the suburb names, street names, landmarks, product names, or pronunciation-sensitive terms that matter most to your team.
  • If your agent has Knowledge Base Lists attached, Voqo uses them during the live call to ground suburb and property answers for the current turn instead of relying on one large permanent prompt block.
  • Keep your manual list focused on the terms that matter most. You do not need to paste your full suburb database into this field.

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Background Ambient Noise

Add optional background sound to make the call feel more natural. Current options:
  1. N/A
  2. Office

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Call Recording

Turn call recording on or off for the agent.
  • When enabled, recordings are saved to the call log.
  • Recordings are stored for up to 6 months.
If you need a recording removed sooner, contact support.

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Interruptible Agent

Turn this on if you want callers to interrupt the agent while it is speaking. This can make conversations feel more natural, especially when callers speak quickly or jump in with short confirmations.

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Caller Growth Loop

Control whether the agent asks a final growth question before ending the call. This is useful when you want to capture extra intent or interest at the end of a conversation.