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Audience

  • Workspace owners/admins
  • Team administrators managing users, workspaces, and data controls

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Prerequisites

  • Access to settings in target workspace
  • Appropriate admin role permissions

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Settings areas covered

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Organisation management

  • Manage organisation-level membership and ownership actions.
  • Control invite/member lifecycle at organisation scope.
  • Resend a pending invitation without creating a second member record.

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Workspace management

  • Manage workspace-level structure and operational configuration.
  • Validate active workspace context before making changes.
  • Creating a new workspace does not automatically activate a subscription plan for that workspace.
  • Complete billing/subscription setup later from the in-app subscription flow when needed.

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SMS — Don’t message someone in an SMS campaign if

Open Settings → Advanced and set Don’t message someone in an SMS campaign if. Follow-ups inside a campaign are never affected by this rule. It is the default rule for every new SMS campaign, and it stops your team texting the same person twice across different lists, different campaigns, or different months. Each campaign shows the rule in its Volume menu and can change it for that campaign only.
  • Options: Message everyone, they were messaged in the last 30 days, 90 days, 180 days, they’ve ever been messaged.
  • Off by default in every workspace, new and existing. While it is Off, nobody is skipped for having been messaged before. Turn it on in Settings → Advanced. See What changed for existing workspaces below.
  • The window matches on the contact record, not on mobile number. Two contact records that share one mobile are two separate people here. Delete one of the duplicate records if you want them to count as one, or set the campaign to Message everyone on this list to message both anyway.
  • Only campaign messages that reached the carrier count. Inbox replies, messages your team sends from the Inbox, and AI sends never block a campaign.
  • Messages that failed at the carrier do not count, because they never reached a handset. Retry failed picks up exactly those people.
  • A retry is still checked against the window at send time. If another campaign texted that same contact in the meantime, the retry is skipped as Messaged recently and is not charged. To reach those people, build a new campaign set to Message everyone on this list before you launch it.
  • Each campaign locks in the window when it is created. Changing this setting affects campaigns created afterwards; a draft, scheduled, or sending campaign keeps the window it was created with.
  • An operator can change the rule for one campaign in the Volume menu, from Message everyone on this list to any window, without touching this default. Message everyone applies to everyone in that campaign, not only the people messaged before.
  • The rule is set before launch and cannot be changed afterwards. A campaign that is scheduled, sending, or finished shows a Messaged anyway badge on its page when it was set to message everyone, but the setting is read-only from that point. To send to skipped people, create a new campaign.
  • Deleting a campaign does not un-suppress the people it messaged. The send happened, so it still counts towards the window.
Skipped recipients appear as Messaged recently on the campaign page, and are not charged. See Create an SMS Campaign and SMS Campaign Scheduling and Send Status.

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Workspace notifications

Open Settings → Notifications to choose which events send your workspace an email, and who receives it. Each event has its own switch and its own recipients:
  • Free credits used up — sent to the workspace owner when the workspace uses all its free credits for the billing period and agents stop answering calls.
  • Free credits 80% used — sent to the workspace owner once per billing period when the workspace has used 80% of its free credits.
  • Integration disconnected — sent to all workspace admins when a CRM or portal integration disconnects and stops syncing.
  • Campaign started — sent to all workspace admins when an SMS campaign starts sending, naming the campaign, its audience size, and who created it.
Each event shows its default recipients (Workspace owner or All workspace admins) until you customise them. Select Edit on any event to add specific workspace members, free-typed email addresses, or both — your chosen list then replaces the default for that event only. Turning an event’s switch off stops its email without discarding your saved recipients, so switching it back on later restores them. Only workspace admins and owners can change notification settings; other members can view the list but not edit it.

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What changed for existing workspaces

Your composer used to carry its own Exclude previously messaged contacts tick, switched on by default. That tick, the Excluded · previously messaged badge it put on contact rows, and the “Some contacts were already messaged” confirmation have all been replaced by this one workspace setting. Because your workspace starts at Off, none of that protection is running today. Your campaigns will send to everyone you select, including people your team has texted before. Nothing you already launched is affected. Pick a window in Settings → Advanced to switch the protection back on. The window is stronger than the tick it replaces: it is a workspace policy every operator inherits instead of a tick each person has to remember, you choose how far back it looks, and Voqo re-checks it as each message goes out — so a colleague’s campaign in between still stops a duplicate.

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Data management

  • Manage categories/taxonomy and data-organization controls.
  • Apply changes carefully to avoid downstream reporting confusion.

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Role boundaries

  • Owner/Admin: required for high-impact settings and membership changes.
  • Member/Operator: typically limited view or no write access to admin tabs.
If actions are blocked, verify role and workspace context first.

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Expected result

Admins can complete governance actions without cross-workspace confusion and with clear permission expectations.

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Invitation behaviour

  • If a team member is still Pending, you can resend their invitation from organisation settings.
  • Resending a pending invitation sends a fresh link to the same email address and keeps the same pending member record.
  • If the invite email fails to send, the pending invitation is still saved so you can resend it again later.

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Troubleshooting

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Cannot access settings tab

  • Confirm current workspace context.
  • Confirm account role includes required admin permission.
  • Retry using owner/admin account.

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Updates not visible to team

  • Refresh workspace context and affected pages.
  • Confirm changes were applied in the intended workspace.

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An SMS campaign is skipping contacts I want to message

Those contacts were texted by your workspace inside the campaign’s window. If the campaign is still a draft, open Volume and choose Message everyone on this list or a shorter window. To change the default for future campaigns, set Settings → Advanced → Don’t message someone in an SMS campaign if — a campaign created before the change keeps its own rule.
  • Ask them to finish signup with the same email address that was invited.
  • Voqo matches the invited email to the pending member record and completes the invited account instead of creating another team member.
If unresolved, contact support@voqo.ai with workspace ID, user role, and tab/action attempted.