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Symptoms

  • Setup code fails or is rejected
  • Calls keep ringing your phone instead of routing to agent
  • Connection appeared successful but test calls fail

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Likely causes

  • Wrong carrier code or wrong SIM line
  • iPhone Live Voicemail still enabled
  • Carrier plan does not allow forwarding

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Fix steps

  1. Re-run correct regional setup:
  2. Disable Live Voicemail on iPhone and retry.
  3. Reconfirm forwarding code and agent number format.
  4. Run fresh test call and check call logs.

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Escalate when

  • Multiple retries still fail across verified carrier steps.
Include:
  • Workspace ID
  • Carrier and device model
  • Forwarding code used
  • Timestamp/timezone + screenshot/error