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If your agency has Reapit-approved API access, the AgentBox API integration is the recommended path — it handles the initial backfill and keeps your contacts in step with AgentBox automatically. Use the CSV path on this page if you don’t have API access yet, or for a quick one-off migration.

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Prerequisites

  • Workspace admin role (required to manage contacts)
  • An AgentBox (Reapit Sales) account with the Download CSV permission enabled for your staff profile
  • Your AgentBox contacts exported as a Standard Contact CSV file

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Export Contacts from AgentBox

  1. In AgentBox, click the Contacts icon from the main menu.
  2. Use Advanced Search to filter the contacts you want to export.
  3. Click the Download CSV action icon.
  4. Select Standard Contact CSV as the export type.
  5. Click Download and save the file.
AgentBox limits each CSV export to 1,000 contacts. If you have more than 1,000 contacts, filter your search and export in batches. For bulk exports beyond this limit, contact AgentBox Support.

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Import into Voqo AI

  1. Go to Contacts in the sidebar.
  2. Click + Add Contact.
  3. Select the CSV Import tab.
  4. In the CRM Format dropdown, select AgentBox.
  5. Drag and drop your .csv file (or click to browse). Maximum file size is 32 MB.
  6. Click Upload & Import.
Your import begins processing in the background. Click View Import History to track progress.

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What Gets Imported

Your DataAgentBox CSV ColumnHow It Appears in Voqo
NameFirst Name, Last NameContact name and last name
EmailEmailPrimary email address
MobileMobilePrimary phone number (E.164 format)
Home phonePhoneAdditional phone number
Work phoneWork PhoneAdditional phone number
CompanyCompanyStored in CRM metadata
AddressAddress, Suburb, State, PostcodeStored in CRM metadata
Staff assignmentAssigned StaffStored in CRM metadata
Contact tagsContact classesContact categories (e.g. Buyer, Seller, VIP)
Additional fields such as Title, Preferred Name, and Letter head are preserved in the contact’s CRM metadata for reference.

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Phone number normalisation

All phone numbers are automatically converted to international format (E.164). Australian numbers like 0412 345 678 become +61412345678. Numbers that cannot be validated are skipped — the contact is still imported if it has at least one valid phone number or email address.

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What gets skipped

  • No name: Rows with no first name and no last name are skipped.
  • No contact method: Rows with no valid phone number and no email address are skipped.
  • Duplicates within the file: If two rows represent the same contact (same name, email, and phone), only the last occurrence is kept.

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How Dedup Works

When importing, Voqo AI checks for existing contacts to avoid duplicates:
  1. Same contact re-imported — If you upload the same CSV again, existing contacts are updated (not duplicated). Voqo generates a unique fingerprint from each contact’s name, email, and phone number to detect matches.
  2. Phone or email match — If a manually created contact shares a phone number or email with an imported contact, they are linked. Your existing name and notes are preserved.
  3. New contact — Otherwise, a new contact record is created.

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Import History

View the status of all your CSV imports:
  1. Go to Contacts.
  2. Click Import History in the top bar.
Each import shows the file name, status, row counts (created, updated, skipped), and timestamp.

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Troubleshooting

IssueSolution
”AgentBox exports are plain .csv files” errorYou uploaded a .zip file. AgentBox exports contacts as bare .csv files — upload the CSV directly.
Contacts missing after importContacts without any phone number or email are skipped. Contacts without a first name and last name are also excluded. Check your AgentBox export filters.
Phone numbers not matchingVoqo normalises phone numbers to E.164 international format. Landline numbers without area codes may fail validation. Re-export from AgentBox with full phone numbers.
File too largeMaximum upload size is 32 MB. AgentBox limits exports to 1,000 contacts per file, so this is unlikely — check if the file contains extra data.
Import stuck on “Processing”Large imports may take a few minutes. If the status does not change after 10 minutes, try uploading again.
If unresolved, contact support with your workspace ID and the CSV file.