Eagle MRI Setup

Eagle MRI is one of Australia’s most widely used real estate CRMs. Connecting it brings your full contact list into Voqo — hot leads, dormant enquirers, vendors, and everyone in between — so your AI voice agent has the complete picture to work from. Once connected, Voqo keeps itself in step with Eagle automatically — your contacts refresh twice a day at 12pm and 6pm AEDT, with no manual exports or uploads.

​

Prerequisites

• Workspace admin role (required to manage integrations)
• An Eagle MRI account with permission to generate API credentials
• Both your Eagle client ID and client secret ready to paste

​

Where to find your Eagle credentials

1. Log in to Eagle at eagleagent.com.au/agent.
2. Go to Settings.
3. Open API Credentials.
4. Click New Credentials.
5. Copy both the client ID and the client secret — you’ll need both. Keep this window open until you’ve pasted them into Voqo.

​

Connect Eagle MRI

The connect flow is a three-step wizard. Step 1 verifies your credentials, Step 2 enables contacts sync, and Step 3 previews how many records will come in so you can confirm before kicking off the sync.

​

Step 1 — Credentials and test connection

1. Go to Integrations in the sidebar.
2. Find the Eagle MRI card and click Connect.
3. Paste your Client ID and Client Secret into the matching fields.
4. Click Test connection.

If your credentials are valid, Voqo will tick the connection and move you to Step 2. If not, you’ll see an error — double-check both values, then re-paste and test again.

​

Step 2 — Enable contacts sync

You’ll see two scope options:

• Contacts — tick this to bring your Eagle contacts into Voqo. This is required to connect.
• Listings — coming soon, shown disabled. Your active stock, sold/leased/off-market history, and pre-market listings aren’t available yet. To register interest, contact adam@voqo.ai.

When you tick Contacts, an optional limit field appears:

Initial backfill limit (optional)

Most agencies leave this blank to bring in their full contact list — that’s the recommended path. The limit field is there for two cases:

• Sanity-check the integration first. Set a small number (e.g. 100) to see exactly what comes through before committing to a full backfill. Once you’re happy, disconnect and reconnect with the limit blank.
• Very large tenants who want a phased rollout. Cap the first import at, say, 5,000 and bring the rest in later by reconnecting.

With Contacts ticked, click Preview to move to Step 3 and confirm before any sync starts.

​

Step 3 — Preview and confirm

This is a dry-run preview — nothing has been committed yet. You’ll see:

• The total number of contacts in your Eagle tenant (e.g. “84,105 contacts”)
• An estimated sync time based on Eagle’s API throughput — if you set a limit, the estimate covers the limit, not the full count
• A reassurance that you can close the modal and let it run in the background

You have two choices:

• Adjust — go back to Step 2 to set or change the initial-backfill limit. The preview re-runs when you return.
• Confirm and start sync — commits the integration and kicks off the contacts sync job in the background. The modal closes immediately.

​

What happens after you connect

Contacts run as a background job — for a tenant of 80,000 contacts, expect around 10 minutes for the initial backfill. You can keep working while the sync runs. The Eagle MRI card on the Integrations page shows a Connecting status badge while the sync job is in progress. Once it completes, the badge flips to Connected. To watch progress in detail, open the Sync History panel (see below).

​

Sync History

The Sync History button lives at the top right of the Integrations page. Click it to slide open a panel showing every sync job across all your integrations. For each job you’ll see:

• Provider — Eagle MRI, VaultRE, Domain, etc.
• Scope — Contacts
• Status — Pending, Processing, Completed, or Failed
• Counts — records created, updated, and skipped
• Estimated vs actual time — so you can see whether the sync is on track
• Auto or Manual — whether the job was kicked off by the scheduled twice-daily sync (Auto) or by you clicking Sync now or Confirm and start sync (Manual)

Active jobs sit at the top of the panel with a live spinner. Failed jobs show a short error message and a Retry button.

​

Ongoing sync

After the initial backfill is complete, Voqo runs a delta sync twice a day at 12pm and 6pm AEDT. This pulls anything that has changed in Eagle since the last successful sync — including:

• Updates to contacts you’ve already brought into Voqo
• New contacts created in Eagle after you connected

No action is required from you — these scheduled syncs are fully automatic. You’ll see them appear as Auto rows in Sync History. If you want to pull updates between scheduled runs, click Sync now on the Eagle card.

​

CSV import (coming in v1.1)

If you’ve connected VaultRE or another CRM via CSV before, you might be looking for the same path with Eagle. CSV upload for Eagle is coming in v1.1. For now, the API connection on the Integrations page is the only path — and it’s the recommended one anyway, because it handles initial backfill and keeps your contacts in step with Eagle automatically going forward. If you visit the CSV Import tab on the Contacts page and select Eagle Agent (MRI) as the source, you’ll see a notice pointing you back here.

​

Listing states from Eagle MRI (coming soon)

When live, Eagle MRI exposes listings across multiple lifecycle states. Voqo will bring each into a dedicated tab in your Knowledge Base when you opt in. Once listings ship, you’ll be able to choose how far back to keep sold and leased history (a Historical listing window selector), and turning a listing scope off will remove the matching listings after a confirmation prompt — restorable any time by re-enabling the scope and re-syncing. These controls already work for Domain, realestate.com.au, and VaultRE today; see Domain Setup for how they behave.

​

Sold listings

When you enable Sold & off-market listings, Eagle listings flipped to SOLD appear in the Sold tab with a red Sold badge. Each sold listing carries:

• Sold price — the agreed sale price.
• Sold date — the date the sale was agreed.
• Sale method — shown as Other in the Knowledge Base. Eagle MRI’s API does not expose the sale method (Auction, Private Treaty, etc.) on a sold property, so your AI agent will quote the price and date without claiming a method. This is an Eagle data-feed gap, not a Voqo limitation.

​

Leased listings

When you enable Leased listings, Eagle rentals flipped to LEASED appear in the For Lease archive with a Leased badge. The card carries:

• Weekly rent — Eagle’s leasedPrice value, normalised to weekly.
• Lease start date — the date Eagle recorded the property as leased.
• Lease end date — derived from the lease start date plus Eagle’s leasedDurationInWeeks field.
• Lease term (months) — derived from leasedDurationInWeeks ÷ 4.345, rounded.

​

Off-market listings

Eagle listings marked OFF_MARKET or WITHDRAWN appear in the Off-Market tab with an Off-Market badge, rather than being silently removed from the Knowledge Base. Your AI agent prefixes these listings with “OFF-MARKET —” when speaking about them, so callers understand the property is not actively available.

​

Pre-market listings (Draft)

When you enable Pre-Market listings, Eagle listings in DRAFT status — appraisals you’re working on but haven’t formally listed yet — appear in the Pre-Market tab with a Pre-Market badge. These are useful when you want your AI agent to be aware of properties you’re pitching, even before the listing goes live. Default off so they don’t clutter your Knowledge Base if you don’t need them. You can hide pre-market listings from your Knowledge Base view without un-syncing them — see Pre-Market Listings for the Hide toggle.

​

Upcoming auctions

Eagle MRI auction listings now populate Voqo’s Upcoming Auctions smart-list template. The auction date is pulled from Eagle’s auctionDatetime field on each property. Build a list under Quick Create → Upcoming Auctions and attach it to your AI agent so it can prepare for auction-week calls.

---

​

Smart lists for Eagle MRI listings (coming soon)

In the Knowledge Base Quick Create menu, you can build per-state smart lists that include Eagle MRI stock:

• Sold Properties — every sold listing (across all integrations); narrow to Eagle with the source filter
• Leased Properties — every settled leased rental
• Pre-Market Properties — every Draft-stage Eagle listing (only populated when pre-market scope is on)
• Upcoming Auctions — every listing with an auction date in the next 14 days

You can also build an Eagle MRI Properties list (under By Integration Source in Quick Create) that holds every listing synced from Eagle — useful when you want an AI agent to only ever reference your Eagle stock.

---

​

Troubleshooting

​

Disconnect

1. Click Disconnect on the Eagle MRI card.
2. Confirm the action.

Disconnecting stops all future syncs. Previously synced listings and contacts remain in your workspace but are no longer linked to Eagle — the source badge disappears and scheduled syncs stop.

​

Need help?

If anything’s not working as expected, contact support with your workspace ID and a screenshot of the Sync History panel.

​

Related docs

• Choose and Connect Integrations
• Knowledge Base Lists and Sources
• Sold Listings in the Knowledge Base
• Leased Listings in the Knowledge Base
• Pre-Market Listings in the Knowledge Base