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The first time you open SMS Campaigns, a short welcome video opens automatically. It walks you through the whole flow — choosing your audience, writing the message, launching the campaign, and following up on replies in the inbox — so you know exactly what to expect before you build your first campaign.

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Watching the tour

When the welcome video opens, press the play button to start. The video plays with narration, so turn your sound on to follow along. You can pause, scrub back and forth, or expand the player to full screen using the standard video controls. Close the video at any time by clicking the X in the top corner or clicking outside the player. You do not have to watch the whole thing before you start working.

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Reopening the tour

The welcome video opens automatically only on your first visit. After that, you can watch it again whenever you like:
  • Open SMS Campaigns.
  • Click Watch tour at the top of the page, beside the New campaign button.
The same walkthrough opens, ready to play.

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What the tour covers

The video follows the real campaign flow from start to finish:
  • Choosing your audience — uploading a file or selecting contacts, and picking the sender number.
  • Writing your message — using a starter template or writing your own, with a live preview of how each recipient will see it.
  • Launching — sending now or scheduling a send time.
  • Following up — where replies land in your unified inbox so you can call back while intent is fresh.

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Troubleshooting

The video didn’t open on my first visit The welcome video opens once per browser. If you have opened SMS Campaigns before — even briefly — it will not open again automatically. Click Watch tour to play it any time. I can’t hear the narration Check that your device is not muted and your volume is up, then press play again. The video starts paused, so no sound plays until you press play. The Watch tour button isn’t where I expect Look at the top of the SMS Campaigns page, immediately to the left of the green New campaign button. If you need help, contact support.