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Before you troubleshoot

  • Confirm your active workspace in the app.
  • Confirm your plan and role entitlements.
  • Capture exact error text and timestamp.

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Top support intents (10)

  1. Agent not connecting to phone
  2. Calls missing from logs, transcript, or recording
  3. Integration sync failed
  4. Batch campaign stalled or under-delivering
  5. Permission denied or feature unavailable
  6. Workflow trigger or execution issues
  7. Webhook signature or delivery failures
  8. Billing and plan-change issues
  9. API key or secret auth failures
  10. Number purchase/routing failures

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What to gather before contacting support

  • Workspace ID
  • Relevant entity ID (agent, call, job, integration)
  • Timestamp and timezone
  • Screenshot or exact error message

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Contact support