Product Updates

​

New Features

• Batch Contacts Upload: Users can now add multiple contacts at once, via a vCard/VCF file (this can be exported from your existing contacts list).

​

New Features

• Prompt Editor: Paid users can now edit their custom prompt in a more user-friendly way.
• Speech Speed Control: Users can now control the speed of the agent’s speech. Select between Slow, Medium, and Fast.
• Specialised Keyword for Improved Agent Transcription: Users can add specific keyterms that are important to their business, as these will be transcribed more accurately by the agent.

​

Improvements

• No Caller IDs Safe Handling: We’ve made some improvements to the handling of caller IDs to make it more user-friendly.
• Free Tier Users Exceeding Usage: We’ve added a feature to notify free tier users when they exceed their usage.

​

New Features

• Personalised Greeting: Paid users can now have their personally greet the caller if they’re an exisiting Contact. The greeting is dynamically generated based on Custom Prompt’s Opening Sentence and includes the Contact’s name.

​

Improvements

• Agent Transfer Connect: Users can now donwload the agent setup connection guide as a PDF into their device.
• LLM End of Utterance tolerance: The LLM’s EOU feature is more tolerant to silence, i.e. doesn’t interrupt the caller as much. Allows multi-sentence responses when taking turns with caller.
• SMS To Caller Dynamic Templating: Users can you place specific template variables in the SMS to Caller message, which will be dynamically filled with the relevant information.

​

New Features

• Memories: For paid users, Agents can now retrieve per-contact memories during calls to personalize responses and automatically save new facts after calls. This is configureable by users under Agent Dashboard, and saved memories are viewable under each Contact.

​

1. New Features

• Post Call Send SMS to Caller: Paid users can now send an custom SMS to the caller after the call has ended.
• Custom Function Call Configuration: Paid users can now configure any custom function call to be used in the agent’s conversation. This allows you to integrate with any API you want, and have your agent call it during the conversation.

​

1. New Features

• Growth Loop Toggle: Paid users can now toggle whether the agent will ask the simple growth loop question at the end of the call.
• New LLM Model: We’ve added the GPT 4.1 Mini model as an option for you to choose from, for your Agent. This model is a smaller and more efficient version of the GPT 4 model.
• Magic Prompt Refiner: You can use our new Magic Prompt Refiner to turn a simple idea of your Agent’s behaiour into a detailed, high-quality prompt. If you’re not sure how to write an effective prompt, this feature will guide you through the process, ensuring your agent behaves exactly as you intend.

​

2. Improvements

• Background Noise Reduction: We’ve slightly reduced the ambient background noise level feature to make it more natural.

​

1. New Features

• Advanced Agent Settings
  • LLM Model Selection: You can now choose between different LLM models for your agent, allowing you to have a choice in which model to deploy for your specific usecase.
  • Timezone: You can now choose your timezone for your agent. This will allow Post Call Actions to be automatically cusotmised to your relative timezone.
  • Interruptible toggle: You can now choose whether your agent can be interrupted by the caller. This will allow you to have a more natural conversation with your callers if your specific usecase requires it.
  • Toggle End Call Growth Loop: Paid accounts can toggle whether the agent will ask the simple growth loop question at the end of the call.
• Conversation Settings
  • Refine Custom Prompt: After entering the custom prompt for your agent, you can ask our system to refine the prompt using comprehensive prompt engineering tecniques.

​

2. Improvements

• Onboarding: We’ve made some improvements to the onboarding flow to make it more intuitive and user-friendly.
• End Call Action: The feature in which the Agent intelligently ends the call has been improved to be more reliable and consistent.

​

1. New Features

• Block calls to specific numbers: You can now create a blacklist of phone numbers you never want your Agent to converse with. Once a Contact is toggled to be blocked, the Agent will automatically skip dials from that number so you never incur unwanted call charges.
• Onboarding: Upon creating a new account, users will expereience a new and smooth onboarding flow to get their AI Agent up and running in no time.
• Email Notifications: Stay on top of your account stats by receiving friendly notifications when important events occur:
  • Monthly Summary
  • 80% and 100% Usage of Free Tier Credits
  • First Successful Call
  • First Ten Successful Calls
• Post Call Webhooks: After each call, we’ll send a comprehensive JSON payload—including call metadata, transcript, and sentiment analysis—to your specified endpoint. Ideal for CRM updates, analytics pipelines or custom dashboards. Please view the Webhook Integration Guide for more information.
• Post Call SMS Multilingual Support: Recieve your Post-Call SMS in one of eight languages (English, Spanish, Chinese, Hindi, Arabic, French, Japanese, German). This can be selected in the Post Call settings.
• Post Call Email Custom Subject: Personalise your Post Call Email summary by adding a custom email subject.
• Knowledge Base (Paid Tiers Only): Upload documents, FAQs, or policy manuals so your Agent can reference them in real time. This speeds up response times and ensures accuracy in domain-specific conversations
• Disable Call Recording: Users can choose to allow conversations between their Agent and Callers to be recorded or not. Choosing not to record will not allow call recording playback in the Call Logs for the affected calls. This is also perfect for compliance with strict privacy regulations.

​

2. Improvements

• Warm Transfer Call Fix: We resolved an issue that prevented the “Warm Transfer” prompt from firing correctly. Now, your transfer recipients will always receive a contextual briefing before the call connects
• Smarter End-Call Logic: The Agent will now interpret conversational cues (e.g., “Thanks, that’s all”) and end calls more naturally—avoiding awkward pauses or premature hang-ups.

​

New Features

• Turn detection model: Added a new turn detection model to improve the accuracy of the agent’s responses. This model is designed to better understand when the user is speaking and when the agent should respond.

​

1. New Features

• End call by agent: Added a checkbox to allow / disable AI agent ending call by itself. Calls will be ended when the agent says ‘bye’ or ‘goodbye’
• User interruption: Added a checkbox to allow users interrupt the AI agent. Callers can interrupt the agent.

​

2. Improvement

• Call recording link takes longer to expire
• Textarea for writing custom prompt can now be resized

​

3. Fix

• Fixed an issue with agent where it does not save on blur
• Fixed an issue where new singups are stuck in loading screen
• Fixed an issue where some agents have null prompt template variables attribute

​

1. Announcements:

• Official website URL changed from www.heffron.ai to www.voqo.ai
• Platform URL changed from platform.heffron.ai to platform.voqo.ai
• On your invoices, the business name changed from Heffron AI to Voqo AI. The company name, Heffron Intelligence PTY LTD, remains the same.

​

2. New Features

• Transfer call function: When building a custom prompt, you can now add a transfer call function to transfer an ongoing phone call to another number.
  • Warm Transfer: when selected, the number receiving the call transfer will be briefed about the conversation.
  • Cold Transfer: No briefing, straight call transfer.
  • Display agent number: You can also select to display, on the number receiving the call transfer, the original caller’s number, or the agent’s number.
  • You can add multiple transfer destination.
  • Detailed tutorials can be found here:
• Background ambient noise: You can now add background noise to your call under agent advanced settings. Currently we have an office background noise available.
• Simple end call: When enabled, the agent will cut the call when it replies with ‘bye’ or ‘goodbye’. You can change this setting under ‘Conversation Settings’

​

3. Improvements

• Preview voices: you can now preview various voice options before updating it.
• New voice: Sassy Voice
• Call log UI update: more information displayed in the call transcript such as function call invocation and results
• Call recording link now displayed in in email summaries.
• Minor style fixes

​

1. New Features

• Custom Conversation Prompts: Love the templates we have but want to take your agent one step further? Now you have full control over how conversations are run by your Voqo agent. Customise the full system prompt with our best practice guide to create your perfect use case. Let us know what you cook up on our WhatsApp group!
• Support for multiple post call actions: We’ve updated our post-call capabilities to support sending Email and SMS summaries at the same time. Of course, you can still choose to have either just SMS or Email summaries.

• 10 credits for email summary
• 20 credits for SMS summary
• Limit to a maximum of 10 post-call actions

• New Voices: Choose from our new voices: ‘Male-friendly’ and ‘Female-friendly’ to level your agent and put a smile on the face of your callers! Accessible through the agent customisation tab.

​

2. Tweaks and Improvements

• Ring, ring. Hello?: We’ve screwed some shiny new bolts on the Call Log tab. Access full audio recordings of your AI agent’s conversations and review post-call results to better track your usage.

​

1. Pricing Model

• Per minute of call: 20 credits (rounded up to the nearest second)
• Per post-call sms: 25 credits

​

2. New Features

• Conversation Templates: We recognised that our users are using the Smart Voicemail for a variety of use cases. We added conversation templates so you can pick the template that best fits your use case. We will be adding more templates in the future. If you are an existing user, you will need to login to your account Disable Agent: You can now temporilly disable the agent from the dashboard.
• Auto Contact Creation (paid feature): Paid users can now automatically create contacts from the voicemails they receive. The contact name will be displayed in the post-call summary.

​

3. Improvements

• Improved Conversation Flow: We’ve made some improvements to the conversation flow to Smart Voicemail to make it more concise and polite. You will need to select a template to see the changes.
• Improved Dashboard: We’ve made some improvements to the dashboard to make it easier to navigate and find the information you need.
• Call recoridng: You can now view the call recordings in the call logs.

​

4. Restrictions

• Free Plan: Free plans now have 500 credits per month. Once the credits run out, you agent will be turned off. If you need more credits, you can upgrade to a paid plan.
• Feature Restrictions: Some features are only available to paid users. Free users will no longer have visibility to view call logs. You can see the full list of features here

​

Hello World