New Features

• Turn detection model: Added a new turn detection model to improve the accuracy of the agent’s responses. This model is designed to better understand when the user is speaking and when the agent should respond.

New Features

• End call by agent: Added a checkbox to allow / disable AI agent ending call by itself. Calls will be ended when the agent says ‘bye’ or ‘goodbye’
• User interruption: Added a checkbox to allow users interrupt the AI agent. Callers can interrupt the agent.

Improvement

• Call recording link takes longer to expire
• Textarea for writing custom prompt can now be resized

Fix

• Fixed an issue with agent where it does not save on blur
• Fixed an issue where new singups are stuck in loading screen
• Fixed an issue where some agents have null prompt template variables attribute

1. Announcements:

• Official website URL changed from www.heffron.ai to www.voqo.ai
• Platform URL changed from platform.heffron.ai to platform.voqo.ai
• On your invoices, the business name changed from Heffron AI to Voqo AI. The company name, Heffron Intelligence PTY LTD, remains the same.

2. New Features

• Transfer call function: When building a custom prompt, you can now add a transfer call function to transfer an ongoing phone call to another number.
  • Warm Transfer: when selected, the number receiving the call transfer will be briefed about the conversation.
  • Cold Transfer: No briefing, straight call transfer.
  • Display agent number: You can also select to display, on the number receiving the call transfer, the original caller’s number, or the agent’s number.
  • You can add multiple transfer destination.
  • Detailed tutorials can be found here:
• Background ambient noise: You can now add background noise to your call under agent advanced settings. Currently we have an office background noise available.
• Simple end call: When enabled, the agent will cut the call when it replies with ‘bye’ or ‘goodbye’. You can change this setting under ‘Conversation Settings’

3. Improvements

• Preview voices: you can now preview various voice options before updating it.
• New voice: Sassy Voice
• Call log UI update: more information displayed in the call transcript such as function call invocation and results
• Call recording link now displayed in in email summaries.
• Minor style fixes

With our second update of the new year, we wanted to share our new features across agent customisation and contact creation options.

1. New Features

• Custom Conversation Prompts: Love the templates we have but want to take your agent one step further? Now you have full control over how conversations are run by your Voqo agent. Customise the full system prompt with our best practice guide to create your perfect use case. Let us know what you cook up on our WhatsApp group!

• Support for multiple post call actions: We’ve updated our post-call capabilities to support sending Email and SMS summaries at the same time. Of course, you can still choose to have either just SMS or Email summaries.

• 10 credits for email summary
• 20 credits for SMS summary
• Limit to a maximum of 10 post-call actions

• New Voices: Choose from our new voices: ‘Male-friendly’ and ‘Female-friendly’ to level your agent and put a smile on the face of your callers! Accessible through the agent customisation tab.

2. Tweaks and Improvements

• Ring, ring. Hello?: We’ve screwed some shiny new bolts on the Call Log tab. Access full audio recordings of your AI agent’s conversations and review post-call results to better track your usage.

Happy New Year! We hope you had a great holiday season. We have some exciting updates to share with you.

1. Pricing Model

We’ve updated our pricing model to switch from minute-based billing to credit-based pricing. This way, as we introduce more features, you only need to pay for the features you are using. Learn more here

As shown in the pricing page, each feature has a credit value.

• Per minute of call: 20 credits (rounded up to the nearest second)
• Per post-call sms: 25 credits

2. New Features

• Conversation Templates: We recognised that our users are using the Smart Voicemail for a variety of use cases. We added conversation templates so you can pick the template that best fits your use case. We will be adding more templates in the future. If you are an existing user, you will need to login to your account Disable Agent: You can now temporilly disable the agent from the dashboard.
• Auto Contact Creation (paid feature): Paid users can now automatically create contacts from the voicemails they receive. The contact name will be displayed in the post-call summary.

3. Improvements

• Improved Conversation Flow: We’ve made some improvements to the conversation flow to Smart Voicemail to make it more concise and polite. You will need to select a template to see the changes.
• Improved Dashboard: We’ve made some improvements to the dashboard to make it easier to navigate and find the information you need.
• Call recoridng: You can now view the call recordings in the call logs.

4. Restrictions

• Free Plan: Free plans now have 500 credits per month. Once the credits run out, you agent will be turned off. If you need more credits, you can upgrade to a paid plan.
• Feature Restrictions: Some features are only available to paid users. Free users will no longer have visibility to view call logs. You can see the full list of features here

Hello World

First update ever. The best is yet to come.