Product Updates

​

Improvements

• A faster Action Loop that shows you the newest work first: Every column on the Action Loop board now leads with your most recent items and loads more as you scroll, instead of loading everything at once. Boards with hundreds of cards open quickly and stay smooth while you drag. There’s no Load more button to hunt for — just keep scrolling, and a short Loading more… line appears at the bottom of a column while the next set arrives.
• Every Action Loop column tells you how much work it holds: Each column header now shows how many cards you’re looking at out of the total waiting in that column — so a column that’s still loading reads honestly rather than looking empty. Hover the count for the exact total and the split between work your AI is handling and work assigned to your team.

​

New Features

• Voqo shows up as a teammate: Voqo now works alongside you as a visible member of your team. When Voqo creates a contact for you — for example when an unknown number texts in — that contact is owned by Voqo, shown clearly in the assignee list. You can add yourself alongside Voqo, or remove Voqo to take the contact over completely. In the SMS Inbox, each message in a thread now shows who sent it: Voqo · Campaign for campaign sends, Voqo AI for automated replies, and your teammate’s name for messages a person sent by hand. See Assign Contacts.

​

Improvements

• Action Loop shows your newest live work first: The Action Loop board now surfaces your most recent live signals, tasks, and outcomes instead of the oldest — so what you see is what’s happening now, not work from over a week ago. Finished items no longer take up room meant for live cards, and when there’s more than fits on screen the board tells you so rather than quietly implying it’s complete.
• Action Loop header polish: The controls across the top of the Action Loop now line up at a consistent height, and the active view — Board, List, Archive, or Approvals — is clearly highlighted so you can always tell which one you’re looking at.

​

Fixes

• Lead status you set now shows everywhere: Marking a contact as Disqualified or Nurture now reads back correctly across the conversation list, the thread header, and the contact detail sheet — previously only Lead was reflected, so a disqualified contact looked untouched. Disqualified conversations badge as Disqualified, nurture ones as Nurture, and once a contact is disqualified you can choose Clear status to return them to unqualified.

​

New Features

• Campaign comparison report: Insights → Reports now offers a Campaign comparison PDF that puts 2–5 of your SMS campaigns side by side in one A4-landscape download. Pick the campaigns you want to weigh up, click Generate PDF, and get a Performance summary comparing sent, replied, and reply-rate across the set — ideal for deciding which message or audience worked best. See Reports.

​

Improvements

• Instant dismiss in the SMS Inbox: Dismiss / Mark as done now clears a conversation from your Important queue immediately, without waiting for the app to catch up. The row sweeps out and the next conversation slides into focus, so you can work down the queue at your own pace. If a dismiss can’t be saved, just that conversation returns with a clear message, and Undo still works for single and rapid dismissals.

​

New Features

• Campaign results report: Insights → Reports now offers a second report — a short Campaign results email digest answering “How did our campaigns go?” across both voice and SMS. Subscribe daily or weekly, or Download now for a CSV of the last seven days. Each email keeps the channels honest: a Calls section (Dials · Conversations · Voicemail · Failed) and an SMS section (Sent · Replied · Failed), and a channel with no activity is simply left out. You can also open the SMS campaign picker to choose specific campaigns, review their all-time results on-page — including campaigns with zero activity — and export just those. See Reports.
• Preview uploaded documents in the app: Click a document row in the Knowledge Base to open its original contents inside Voqo — no download needed. PDF, text, and Markdown render inline; Word documents offer an open-or-download fallback. A separate icon still opens the document in a new tab, and Delete stays independent. Documents uploaded before this change show an unavailable state and can enable preview by re-uploading. See Documents.

​

Improvements

• Richer Assistant replies with a contact card: When the Assistant answers about a specific person, it now surfaces that contact inline as a card and recovers the conversation cleanly if you switch away or interrupt mid-reply.

​

New Features

• SMS replies are saved as contact notes: When a contact texts you back, Voqo now records their reply word-for-word as a note on the contact and pushes it to your connected CRM — the same way call notes already work. Every reply is saved, including a short “no thanks”, because a one-word answer is often the most important thing that happened. Each note says what the reply was replying to: an SMS campaign, a follow-up text after a call, or a text that arrived on its own.
• Choose which CRM note type each conversation uses: On the Contacts tab of your VaultRE settings you can now map each kind of conversation — Inbound call, Outbound call, Campaign, Post-call, Direct — to one of your own VaultRE note types, so Voqo’s notes land in the categories you already report on. Leaving rows unmapped is fine; those notes get a sensible general type. If you map a type that needs a property and the conversation has no property attached, the note is saved under a general type rather than lost.
• Reuse a recent upload as your SMS campaign audience: When building an SMS campaign, you can now pick a specific recent contact upload as the audience under Select contacts — ideal when you uploaded a list (say a 240-row appraisal list) and want that exact cohort without uploading the file again. Browse your uploads newest first with their filename, date, row count, and status, and your existing source and contact filters still apply on top. See Create an SMS Campaign.

​

Improvements

• Clearer note channel badges: Notes in Voqo now show Campaign, Post-call, or Direct for SMS replies instead of a single SMS badge, so you can tell at a glance what prompted each reply. Hover any badge for the full description.
• Notes are timestamped when the conversation happened: An SMS reply note carries the moment your contact’s text arrived, not the moment the note was written, so your CRM timeline matches your day.
• Rename a campaign at the final step: You can now fix an SMS campaign’s name directly on Review & launch — a last-chance check for filename-derived or mistyped names — without leaving the flow. An empty name safely becomes Untitled SMS campaign.
• Clearer SMS send failures: When a message fails to send from the Inbox, Voqo now shows one short reason and one concrete next step, and restores your unsent text so you can retry — instead of a generic “try again shortly”.
• Tidier mobile Inbox header: The Leads Inbox conversation header is now compacted into two clear lines on mobile, keeping the contact, assignment, and dismiss actions in easy reach.
• Smarter command palette search: The command palette now matches short, non-contiguous searches (typing cts surfaces Contacts) and no longer scrolls sideways at narrow widths.

​

Fixes

• Action Loop notice clears itself: In the SMS Inbox, the confirmation shown after dismissing an Action Loop reply now disappears on its own after five seconds instead of lingering above the composer.

​

New Features

• AgentBox note write-back (two-way sync): Voqo can now write its call and SMS notes straight into AgentBox as enquiries — not just VaultRE. Turn on Write notes back to AgentBox from the Contacts tab of the AgentBox settings, choose whether to append a “Logged via Voqo AI” marker, and Voqo saves each note onto the matching AgentBox contact with a Synced to AgentBox badge in Voqo. AgentBox enquiries are add-only, so notes written to AgentBox can’t be edited or deleted from Voqo afterwards. See AgentBox Note Write-Back.
• Instant hot-reply alerts for SMS campaigns: When a lead replies positively to an SMS campaign, Voqo can immediately text the people responsible for following up so they respond within minutes without watching the Inbox. Set reusable workspace defaults (up to 10 recipients and a default alert message), then flip Notify my team about hot replies on any campaign — the workspace recipients are copied in, and you can tailor each campaign’s list and message independently.

​

Improvements

• Faster, less jarring page loads: Cold page loads now keep the app chrome in place and fill regions with lightweight skeletons instead of blanking the whole screen, so moving between pages feels quicker and steadier.
• Command palette with related content: Press the command palette shortcut to jump anywhere in Voqo and surface content related to where you are — a faster way to navigate than hunting through menus.
• Calmer SMS Inbox ownership: Inbox conversations driven by Action Loop signals now show clearer, more stable ownership so it’s obvious who’s handling a reply.

​

Fixes

• Consistent dark-mode dialogs: The pipeline detail dialog now renders a single consistent shade in dark mode — the header, body, and footer no longer show a visible seam.

​

New Features

• Delete every contact matching a filter: On the Contacts page, after you narrow the table with a source tab, search, or advanced filters, a Delete all matching (N) action removes the whole cohort across every page — not just the rows you can see. Use it to clear an accidental phone sync or a single CSV upload in one step. See Contacts Table.
• Full-page Assistant: Open Assistant under Work in the left-hand menu for a dedicated full-screen chat with the same AI you already use in the Voqlaw side panel — more room for longer conversations, with history shared across both views. See Chat with your Assistant.
• War Room YOLO stages: When Auto Mode is on in the War Room, you can turn on Yolo for Signal, Task, and/or Outcome so those stages run without waiting for human review. Changes apply to newly triggered events.

​

Improvements

• Filter contacts by Phone / Device and VCF Upload: The source filter on the Contacts page now separates contacts you synced from a phone address book (Phone / Device) and contacts you uploaded from a .vcf file (VCF Upload) from the ones you typed in by hand (Manual). If you accidentally synced a phone’s contacts, you can now isolate exactly those to review or remove them. See Contacts Table.
• “Sync all contacts” now sticks for Eagle MRI and AgentBox: Switching an Eagle MRI or AgentBox integration from a sample sync to Sync all contacts now saves reliably — previously the setting could revert to the sample cap when you reopened the sync settings.
• SMS campaign audiences match what you launch: Audience counts, filters, previews, and warnings — including Exclude previously messaged — now use your full workspace contact list, not only the contacts loaded on the current page. What you see in the composer is what gets confirmed at launch. See Create an SMS Campaign.
• Clearer integration connect flow: Connecting a CRM or listing portal now walks you through a consistent multi-step flow (listings → contacts → preview), and each provider shows its logo on the Integrations page. Entering a wrong third-party credential shows an inline error instead of signing you out of Voqo.
• Opt-outs land in Other: In the SMS campaigns inbox, opt-out conversations (STOP / UNSUBSCRIBE) now appear under the Other tab, so Important stays focused on conversations that still need a reply. See Unified Inbox.
• Action Loop views and safer Inbox replies: The Action Loop now has aligned Board, List, Archive, and Approvals views. While an AI SMS reply is pending, approved, or sending, manual Inbox send is blocked so you cannot double-send over a reply that is already in flight.

​

Fixes

• Consent timestamps show your local time: The times on the SMS opt-out and consent screens — the opt-out “When” column, the audit trail, and the per-contact consent history — now display in your local timezone instead of being offset by several hours.
• Consent CSV export includes the contact name: Exporting the consent / opt-out list as CSV now includes the contact name column, matching the on-screen table and the JSON export. See Consent and Opt-outs.

​

New Features

• Audit page for workspace owners: Workspace owners now have a new Audit page in Workspace Settings with two tabs. The Activity Log keeps a permanent, filterable record of the sensitive changes in your workspace — members invited, roles changed or removed, API keys created or revoked, webhook configuration changes, integrations connected, disconnected, or re-authenticated, and contacts deleted — showing who made each change, what moved (before → after), when, and which resource was affected. The Credit Usage tab mirrors your billing usage breakdown and adds a coverage indicator so you can see how much of your metered credit spend is already itemised for the period. Both tabs support filter-aware CSV export. See Audit.

​

New Features

• AI call notes on your contacts: After a meaningful call, Voqo AI now adds a concise, factual note to the contact summarising what was discussed — the property and the substance of the conversation. Only conversations worth recording create a note (a plain “call me back” won’t). Each note carries badges you can read at a glance: an author badge (so you can tell your team’s notes from Voqo AI’s) and a channel badge showing how the conversation came in — an inbound call, outbound call, or SMS. See Contact Notes.
• VaultRE note write-back (two-way sync): Voqo can now write into your CRM, not just read from it. Turn on Write notes back to VaultRE from the Contacts tab of the VaultRE settings and Voqo saves its call and SMS notes straight onto the matching VaultRE contact — contact sync stays on automatically, so there’s nothing else to set up. You can shape how notes are written with a plain-English Custom note style (with a live preview), and push your own notes too via an Also save to VaultRE checkbox in the note composer. Notes saved to your CRM show a Synced to VaultRE badge in Voqo.

​

New Features

• Documents in the Knowledge Base: You can now add documents — FAQs, office policies, pricing sheets, process guides — to the Knowledge Base. Upload a Markdown, text, Word, or PDF file under the new Documents tab, create a Document list, and attach it to an agent — it answers callers’ questions straight from your documents. See Documents.

​

Improvements

• SMS campaign audiences are now contacts: When you upload an audience for an SMS campaign, those people become real contacts in your workspace, tagged with an SMS Upload source you can filter by on the Contacts page. Replies always resolve to a named contact in your inbox, and there’s now one home — your contacts — for every phone number Voqo works with. The separate SMS files library has been retired now that uploaded people live alongside the rest of your contacts.
• Post-call messages pause when billing needs attention: If a subscription payment fails, Voqo now holds back charged post-call actions (owner SMS, caller SMS, and email) instead of sending them unmetered. They resume automatically once billing is back in good standing; your calls and any non-charged actions are unaffected.

​

New Features

• Send a one-off SMS straight from the Inbox: You can now message any contact — or a raw phone number — directly from the unified Inbox without building a campaign. Click the compose button at the top of the Inbox, search a contact or type a number, write your message, and send. You can also start a message from a contact’s record with the new Send message button. See Unified Inbox.
• Screenshot feedback widget: Sending feedback or a feature request is now a floating widget available on every page. Capture and annotate a screenshot of exactly what you’re looking at, add a note, and send it — so we get the full picture of what you need without the back-and-forth. See Request a Feature.

​

Improvements

• List view for Agents and Voqlaw: The Agents page and the Voqlaw page now offer a compact list view alongside the existing cards. Toggle between grid and list from the page header, and your choice is remembered on your device.
• Personalised names at signup: New sign-ups now start with an organisation and workspace named after you (for example, “Sam’s organisation”) instead of a generic default — quicker to recognise, and easy to rename anytime.
• Clearer SMS composer: The message segment counter now sits in the composer toolbar and no longer resizes the box as you type, with a clear warning when a message runs across multiple segments.

​

Changes

• Viewers are now fully read-only: The Viewer workspace role now means read-only everywhere — viewers can open and read everything in a workspace but can no longer make any changes. Previously a few write actions slipped through; those are now consistently blocked, with a clear message explaining that viewers have read-only access. If a teammate needs to make changes, give them the Member or Admin role, or have an admin make the change. See Roles and Permissions.
• Members now have full day-to-day access: The Member workspace role can now do all the everyday work — create, edit, and delete agents, contacts, calls, knowledge base items, integrations, API keys, campaigns, uploads, and batch jobs. The only things still reserved for admins are managing other members and changing workspace settings, so members are fully productive without admin overhead. See Roles and Permissions.

​

Improvements

• Property addresses in the call webhook: When your agent quotes a price for a listing during a call, the call webhook now includes each property’s full address alongside its ID — so your downstream systems can read the human-readable address directly from the payload instead of looking it up separately. Existing fields are unchanged, so current integrations keep working as-is.
• Use Prompt Studio without a subscription: You can now open Prompt Studio and write your agent’s instructions even when your workspace has no active plan or has run out of AI credits — instead of an error, the AI surfaces (live AI review, the Test simulation, and the auto-compiled Advanced prompt) are shown clearly locked with a one-tap way to start a plan or top up. Your instructions still save straight to your agent’s prompt with Save Instructions, exactly as you typed them, so you can set agents up first and turn on the AI features whenever you’re ready. See Refine & Test Prompts.

​

Improvements

• Call Insights, now clickable: Every number on the Call Insights tab is now a way in, not a dead end. Click any Top Property, Intent Signal, Top Inquiry, or Conversational Friction to open the exact calls behind that count — each with the caller, a short summary, and a View Call link straight into the call log. The ranked cards also scroll within a fixed height, so you can see the full list without it stretching the page. Note that the Top Properties count reflects how often a property was mentioned, so the drill-in list (which shows distinct calls) can be shorter when a property comes up more than once in the same call. See Interpret Analytics Metrics.

​

New Features

• SMS Campaigns v2: Run personalised SMS campaigns to your contact lists end to end, without leaving Voqo. A guided campaign builder walks you through naming your campaign and goal, uploading an audience file (CSV or XLSX) with live column-mapping and row validation, choosing from AI-drafted message variants or writing your own with merge fields like {{first_name}}, confirming exactly who is sendable (opted-out, invalid, and do-not-contact recipients are excluded automatically), and scheduling the send — immediately, spread over a window, or at a fixed rate — with quiet hours so messages only go out at sensible times. A new Unified Inbox brings every SMS thread (campaign, call, and direct) together by contact, with AI-drafted reply suggestions, inbound intent classification, and one place to manage opt-outs and consent. Audience files and message templates are saved for reuse across future campaigns. See SMS Campaigns, the Unified Inbox, and Consent & Opt-Outs.
• Prompt Studio: A guided workspace for shaping how your agent speaks and behaves — no prompt-engineering experience required. Describe what you want your agent to do in plain language and Prompt Studio drafts a structured prompt for you, or hand-edit it directly in the Custom Prompt tab. Build reliable call logic with Intent Flows, where a built-in interviewer walks you through any missing branches one step at a time until your call flow is complete. When you’re ready, the Test tab lets you simulate a real call — your agent greets first and responds with the same live context (date, time, response style) it uses on real calls — so you can confirm it behaves exactly as expected before going live, at no credit cost. Open it from an agent’s Conversation Settings. See Refine & Test Prompts.
• Structured Contact Notes: Contact notes are now a running, timestamped history instead of a single text box. Each note records who wrote it and when, can be edited or deleted, and stacks newest-first on the contact record — so your whole team can see the full context of every relationship at a glance. A new has notes filter on the Contacts page makes it easy to find the contacts you’ve already worked. See Contact Notes.

​

Improvements

• Filter the Knowledge Base by realestate.com.au Listing Agent: realestate.com.au listings can now be filtered by listing agent in the Knowledge Base, just like your other integrations. Previously realestate.com.au listings had no usable agent identity, so the agent filter came up empty for them; agent identity is now derived automatically, letting you build clean, single-agent lists from your realestate.com.au stock. This release also adds optional integration and status sub-filters when building smart lists, so you can narrow by source and lifecycle state in fewer clicks.
• Function Call Setup Overhaul: The dialog for adding and editing agent function calls and integrations has been rebuilt for a cleaner, less cramped experience — a wider layout, a Save button that’s always within reach, and a smoother fit on mobile. We also fixed a bug where edits could clear themselves shortly after you typed them; your changes now stay put.

​

New Features

• Sold, Leased, Off-Market & Pre-Market Parity Across Every Integration: Voqo now retains listings in your Knowledge Base across their full lifecycle — sold, leased, off-market, and pre-market — for every connected integration where the source supports it. Previously, only Domain customers saw sold and off-market listings; now realestate.com.au, Eagle MRI, AgentBox, and VaultRE all support the same lifecycle states (with a separate Leased tab and Pre-Market tab for CRM stock). Per-provider field coverage is documented honestly — for example, realestate.com.au’s feed doesn’t expose the sale method on sold residentials, so the Knowledge Base shows “Sale method: Not provided” rather than guessing or hiding the gap. See Sold Listings, Leased Listings, and Pre-Market Listings for the full per-integration breakdown.
• LISTING_SOLD War Room Event Now Fires on Every Integration: When a listing flips to sold on any connected integration — not only Domain — Voqo fires a LISTING_SOLD War Room event so your AgentOS playbooks can trigger post-sale outreach loops, neighbour prospecting, and other downstream workflows. The event payload shape is unchanged, so existing playbooks keep working with no migration. First-time connects to a CRM with historical sold listings suppress the event during the initial sync so AgentOS isn’t flooded with stale sales at connect time.
• Per-Integration Listing Scope Toggles: The connect modal and ⋮ Settings for every integration now expose granular scope checkboxes — Live listings, Sold & off-market listings, Leased listings, and (where supported) Pre-Market listings. Sold and leased default off so you opt in deliberately; pre-market defaults off because appraisal-stage listings are typically high-volume and high-churn. Toggling a scope off cleanly removes the matching Knowledge Base items, with a confirmation prompt if any sit in manual lists.
• Three New Smart-List Templates: Use Quick Create in the Knowledge Base for Leased Properties (settled rentals across all integrations), Pre-Market Properties (appraisal-stage listings from your CRMs), and Upcoming Auctions (every property with an auction date in the next 14 days — pulled from Domain, AgentBox, VaultRE, Eagle MRI, and realestate.com.au).
• Pre-Market “Hide from KB” Toggle: A per-integration Hide pre-market from KB toggle lets you ingest pre-market data (so future AgentOS playbooks have access) without cluttering your Knowledge Base view. The Pre-Market tab still shows a count while suppressing cards. View-only setting — no re-sync triggered.

​

Improvements

• Upcoming Auctions on Eagle MRI: Eagle MRI auction listings now populate the Upcoming Auctions smart-list template (previously the auction date wasn’t extracted from Eagle’s feed).
• Per-Provider Limitation Copy in the Knowledge Base UI: When a CRM or portal doesn’t publish a particular field, Voqo now shows “Not provided” with a tooltip explaining the source gap — so you understand the limitation lives in the data feed, not in Voqo.

​

New Features

• AgentBox (Reapit) CRM Integration: Connect AgentBox via Reapit-approved API access to sync your active listings into the Knowledge Base and optionally bring in your full AgentBox contact list. The connect flow walks you through credentials, office selection (for multi-office franchises), sync scope, and a preview step that shows the contact count and estimated sync time before anything kicks off. Scheduled delta syncs keep everything in step automatically going forward. The existing AgentBox CSV Import path remains available for agencies that don’t have API access set up yet.
• Cross-CRM Contact Awareness: When you connect a second CRM to a workspace, Voqo now respects contacts already managed by another CRM. Matching contacts are left under their original source and counted as Skipped (already managed by another CRM) in Sync History — no duplicate rows, no lost call history. Visible across AgentBox, Eagle MRI, and VaultRE syncs.

​

New Features

• Eagle MRI CRM Integration: Connect Eagle MRI, one of Australia’s most widely used real estate CRMs, in three steps. Active listings flow into your Knowledge Base automatically, and you can optionally bring in your full contact list — active enquiries, dormant enquirers, vendors and everyone in between — so your AI voice agent has the complete picture. The connect flow includes a preview step that shows the contact count and estimated sync time before anything kicks off, plus an optional initial-backfill limit for agencies that want to sanity-check the integration on a small sample first. Twice-daily scheduled syncs at 12pm and 6pm AEDT keep everything in step with Eagle going forward.
• Sync History Panel: A new Sync History button at the top of the Integrations page opens a live panel showing every sync job across all your integrations — provider, scope, status, counts, estimated vs actual time, and whether the job was triggered automatically or manually. Failed jobs include a one-click Retry, so you can recover from transient issues without leaving the page.

​

New Features

• Customer Profile Enrichment: A new post-call action that automatically extracts structured buyer, seller, investor, and tenant profiles from your agent’s call transcripts. Profiles accumulate over time — captured details are never overwritten — and are visible on each contact record in the new Customer Profiles panel.
• VaultRE Contact Sync: Import your entire VaultRE contact database in one shot via CSV export, with smart deduplication against existing contacts. After the initial import, pull incremental updates using Sync Contacts to keep your Voqo contacts in step with VaultRE without re-uploading.
• Standalone CSV Contact Import: Upload contacts via CSV directly from the Contacts page — no VaultRE connection required. Useful for any list-based import workflow.
• Contact Import History: A new panel on the Contacts page lets you review the status and results of all past import jobs — completed, processing, or failed — so you always know the state of your data.

​

Improvements

• Batch Outbound Calls Live Status: Campaign and job rows now show real-time status labels (e.g. Pausing, Resuming) during active runs, replacing the static “Calls ongoing” indicator.

​

New Features

• VaultRE CRM Integration: Sync your contacts directly from VaultRE, one of Australia’s leading real estate CRMs. Keep your contact database automatically up to date across both platforms.
• Batch Outbound Call Overhaul: Redesigned batch outbound calling with improved queue scheduling, enhanced reliability, and a refreshed frontend for managing large-scale call campaigns.
• Email-Only Contacts: Contacts no longer require a phone number — you can now add contacts with just an email address, making it easier to manage your full client list.
• Payment Failure Alerts: Receive email and in-app notifications when a payment fails, so you can resolve billing issues quickly.
• Skill Hub: Browse and enable pre-built skills for your agents, including SMS-related automations, without needing to configure custom function calls.
• Twilio SMS Numbers: Send and receive SMS via Twilio-powered mobile numbers directly from the platform.

​

Improvements

• Post-Call Actions UI: Refreshed the post-call actions and function call configuration interface for a cleaner, more intuitive experience.
• SMS Reliability: Resolved post-call SMS reply errors and recording link conflicts for more reliable message delivery.
• Call Transcript Summaries: Optimised transcript summary generation for faster and more accurate post-call reports.
• API Documentation: Expanded migration guides and tutorial coverage on the documentation site.

​

New Features

• API Documentation Site: We’ve launched a dedicated documentation site, making it easier to explore our API reference, tutorials, and integration guides.
• Multiple Phone Numbers per Agent: Agents can now be assigned multiple phone numbers, giving you more flexibility in how callers reach your AI.
• Webhook Test Payload: You can now send a test payload from the webhook post-call action settings, making it easier to verify your integration before going live.

​

Improvements

• Voice Quality & Streaming: Continued improvements to voice streaming stability and response times, ensuring smoother and more natural conversations.
• Integration Reliability: Enhanced sync resilience for property listing integrations, with smarter caching and automatic recovery of stalled sync jobs.

​

New Features

• Team Member Invitations: Invite team members to your organisation via email. Manage access levels and permissions across your workspaces.
• Credit Usage Tracking: Monitor your credit consumption in real time with a new usage dashboard, helping you stay on top of your spending.
• SMS Messaging: Send and receive SMS messages directly from the platform. Manage conversations alongside your call activity for a unified communication experience.

​

Improvements

• Call Log Styling: Refreshed the call log interface with improved readability and a cleaner layout.
• Call Insights & Analytics: Enhanced the analytics dashboard with richer call insights and improved prompt template loading.
• Knowledge Base Property Listing Filter: Filter your synced property listings in the Knowledge Base by listing agent, making it faster to find and manage listings across your portfolio.
• SSO Stability: Resolved an issue where SSO callbacks could redirect to an incorrect portal.

​

New Features

• Organisations & Workspaces: Manage your business across multiple workspaces with a dedicated dashboard. Invite team members, assign roles, and handle billing — all from a single organisation view.
• Redesigned Agents Page: The Agents dashboard has been completely refreshed with a cleaner layout, making it easier to manage your fleet of AI agents at a glance.
• Inline Prompt Editor: You can now edit your agent’s system prompt directly within the agent view — no more navigating away to make quick changes.
• API Call Endpoints: Programmatically trigger and manage calls through our new API endpoints, complete with interactive documentation.
• Post-Call SMS Recording Link: Post-call SMS messages can now include a link to the call recording, plus support for custom text strings in your messages.

​

Improvements

• Contact Creation: Simplified the contact creation flow with better validation and a smoother experience.
• Prompt Engineering Templates: Added a new library of prompt templates to help you get started faster with common real estate use cases.
• Knowledge Base Function Call Testing: You can now test Knowledge Base function calls directly in the prompt editor before going live.

​

New Features

• Magic Link Authentication: You can now sign in using an email magic link option, making login faster and more convenient.
• Password Reset: Added a full password reset flow directly in the sign-in experience.
• Agent System Prompt Versioning: Added internal agent versioning so now previous agent system prompts are saved for revertibility and tracked for auditability.

​

Improvements

• Knowledge Base Stability: Improved prompt structure for Knowledge Base workflows and other related UX improvements.

​

New Features

• API Keys: You can now generate API keys, enabling easier programmatic access and integrations.
• Agent Voice Enhancements: Added improved voice expressiveness and introduced a new “Santa” voice option for voice agents.
• Post-Call Action Categories Setup: You can now configure category-based post call actions, allowing calls to be categorised for easier organisation and retrieval.
• Call Logs & Contacts Search and Filtering: Added search and filtering for quicker navigation.

​

Improvements

• Integrations Resilience: Improved Domain.com.au sync handling and added better visibility into 403/bot-detection scenarios, plus UI directive and inspection-time improvements.
• Voice Call Quality: Fixed streaming transcription issues (duplicated transcripts, tool invocation) and made conversations smoother.

​

New Features

• Integrations and Knowledge Base Property Listings: You can now sync your Domain.com.au and Realestate.com.au listings into our system’s Knowledge Base, and attach them to your agents. This way you can have a comprehensive property database for your agents to reference.
• Purchase New Mobile Number: You now have the option to purchase a mobile number in addition to landline, for your AI Agents.
• Categories: You can now categorise your calls for your own ease of use. Categories, defined by you, can also be considered in post call actions if you wish.

​

Improvements

• Voice Call Experience: We’ve updated our transcriber so that calls are now more efficient.
• Delete Agents: You can now safely delete Agents from your dashboard.
• Ambient Background Noise: We’ve slightly improved the sound quality of the background agent

​

New Features

• Domain.com.au Prompt Generator: For our real estate users in Australia, you can now generate a prompt that includes all the relevant property information from your Domain.com.au listing. Try here Prompt Generator

​

Improvements

• Loading UI: We’ve improved the loading UI to make it more responsive and user-friendly.

​

New Features

• Outbound Calling: Once manually verified by our team, you can perform single or batch outbound calls from your Voqo AI Agent.
• Create multiple Agents: You can now create multiple agents for your account. This way you can now have a fleet of Agents working for you.
• Purchase Extra Numbers: Along with multiple Agents, you can now purchase multiple numbers and assign them between your Agents.
• Conversation Memories deletion: You can now delete specific memories stored by the Agent of a specific Contact.
• Call Logs deletion: If there’s a call log that you don’t like or don’t want to see in your feed, you can now delete it.

​

Improvements

• New Voices: We’ve 3 new voices for you to choose from, including an additional Australian male voice, and an Indian male.
• Tooltips UI: We’ve improved the user experience of using tooltips, which caused problems especially on the Safari browser in mobile.
• International Number Formatting: We’ve improved the formatting of international numbers to make them easier to read. Numbers such as +61255644618 are displayed as +61 2 5564 4618.
• Batch Contacts Upload: Batching creating contacts via a vcf/vcard file is now optimised and very quick. Additionally, we’ve improved error visibility so that you know exactly why a Contact failed to upload, if it did.

​

New Features

• Batch Contacts Upload: Users can now add multiple contacts at once, via a vCard/VCF file (this can be exported from your existing contacts list).

​

New Features

• Prompt Editor: Paid users can now edit their custom prompt in a more user-friendly way.
• Speech Speed Control: Users can now control the speed of the agent’s speech. Select between Slow, Medium, and Fast.
• Specialised Keyword for Improved Agent Transcription: Users can add specific keyterms that are important to their business, as these will be transcribed more accurately by the agent.

​

Improvements

• No Caller IDs Safe Handling: We’ve made some improvements to the handling of caller IDs to make it more user-friendly.
• Free Tier Users Exceeding Usage: We’ve added a feature to notify free tier users when they exceed their usage.

​

New Features

• Personalised Greeting: Paid users can now have their personally greet the caller if they’re an exisiting Contact. The greeting is dynamically generated based on Custom Prompt’s Opening Sentence and includes the Contact’s name.

​

Improvements

• Agent Transfer Connect: Users can now donwload the agent setup connection guide as a PDF into their device.
• LLM End of Utterance tolerance: The LLM’s EOU feature is more tolerant to silence, i.e. doesn’t interrupt the caller as much. Allows multi-sentence responses when taking turns with caller.
• SMS To Caller Dynamic Templating: Users can you place specific template variables in the SMS to Caller message, which will be dynamically filled with the relevant information.

​

New Features

• Memories: For paid users, Agents can now retrieve per-contact memories during calls to personalize responses and automatically save new facts after calls. This is configureable by users under Agent Dashboard, and saved memories are viewable under each Contact.

​

1. New Features

• Custom Function Call Templates: Custom Function Calls will now feature templates to help you get started. For now we’ve only released get_weather_forecast to showcase the power and possibilities of custom function calls.

​

2. Changes

• Post Call SMS source number: We’ve changed the number from which you’ll be receiving Post Call SMS’ from, which will now be +61480807853.
• Agent Caller awareness: Your agent will now be aware of the Caller’s number.

​

1. New Features

• Post Call Send SMS to Caller: Paid users can now send an custom SMS to the caller after the call has ended.
• Custom Function Call Configuration: Paid users can now configure any custom function call to be used in the agent’s conversation. This allows you to integrate with any API you want, and have your agent call it during the conversation.

​

1. New Features

• Growth Loop Toggle: Paid users can now toggle whether the agent will ask the simple growth loop question at the end of the call.
• New LLM Model: We’ve added the GPT 4.1 Mini model as an option for you to choose from, for your Agent. This model is a smaller and more efficient version of the GPT 4 model.
• Magic Prompt Refiner: You can use our new Magic Prompt Refiner to turn a simple idea of your Agent’s behaiour into a detailed, high-quality prompt. If you’re not sure how to write an effective prompt, this feature will guide you through the process, ensuring your agent behaves exactly as you intend.

​

2. Improvements

• Background Noise Reduction: We’ve slightly reduced the ambient background noise level feature to make it more natural.

​

1. New Features

• Advanced Agent Settings
  • LLM Model Selection: You can now choose between different LLM models for your agent, allowing you to have a choice in which model to deploy for your specific usecase.
  • Timezone: You can now choose your timezone for your agent. This will allow Post Call Actions to be automatically cusotmised to your relative timezone.
  • Interruptible toggle: You can now choose whether your agent can be interrupted by the caller. This will allow you to have a more natural conversation with your callers if your specific usecase requires it.
  • Toggle End Call Growth Loop: Paid accounts can toggle whether the agent will ask the simple growth loop question at the end of the call.
• Conversation Settings
  • Refine Custom Prompt: After entering the custom prompt for your agent, you can ask our system to refine the prompt using comprehensive prompt engineering tecniques.

​

2. Improvements

• Onboarding: We’ve made some improvements to the onboarding flow to make it more intuitive and user-friendly.
• End Call Action: The feature in which the Agent intelligently ends the call has been improved to be more reliable and consistent.

​

1. New Features

• Block calls to specific numbers: You can now create a blacklist of phone numbers you never want your Agent to converse with. Once a Contact is toggled to be blocked, the Agent will automatically skip dials from that number so you never incur unwanted call charges.
• Onboarding: Upon creating a new account, users will expereience a new and smooth onboarding flow to get their AI Agent up and running in no time.
• Email Notifications: Stay on top of your account stats by receiving friendly notifications when important events occur:
  • Monthly Summary
  • 80% and 100% Usage of Free Tier Credits
  • First Successful Call
  • First Ten Successful Calls
• Post Call Webhooks: After each call, we’ll send a comprehensive JSON payload—including call metadata, transcript, and sentiment analysis—to your specified endpoint. Ideal for CRM updates, analytics pipelines or custom dashboards. Please view the Webhook Integration Guide for more information.
• Post Call SMS Multilingual Support: Recieve your Post-Call SMS in one of eight languages (English, Spanish, Chinese, Hindi, Arabic, French, Japanese, German). This can be selected in the Post Call settings.
• Post Call Email Custom Subject: Personalise your Post Call Email summary by adding a custom email subject.
• Knowledge Base (Paid Tiers Only): Upload documents, FAQs, or policy manuals so your Agent can reference them in real time. This speeds up response times and ensures accuracy in domain-specific conversations
• Disable Call Recording: Users can choose to allow conversations between their Agent and Callers to be recorded or not. Choosing not to record will not allow call recording playback in the Call Logs for the affected calls. This is also perfect for compliance with strict privacy regulations.

​

2. Improvements

• Warm Transfer Call Fix: We resolved an issue that prevented the “Warm Transfer” prompt from firing correctly. Now, your transfer recipients will always receive a contextual briefing before the call connects
• Smarter End-Call Logic: The Agent will now interpret conversational cues (e.g., “Thanks, that’s all”) and end calls more naturally—avoiding awkward pauses or premature hang-ups.

​

New Features

• Turn detection model: Added a new turn detection model to improve the accuracy of the agent’s responses. This model is designed to better understand when the user is speaking and when the agent should respond.

​

1. New Features

• End call by agent: Added a checkbox to allow / disable AI agent ending call by itself. Calls will be ended when the agent says ‘bye’ or ‘goodbye’
• User interruption: Added a checkbox to allow users interrupt the AI agent. Callers can interrupt the agent.

​

2. Improvement

• Call recording link takes longer to expire
• Textarea for writing custom prompt can now be resized

​

3. Fix

• Fixed an issue with agent where it does not save on blur
• Fixed an issue where new singups are stuck in loading screen
• Fixed an issue where some agents have null prompt template variables attribute

​

1. Announcements:

• Official website URL changed from www.heffron.ai to www.voqo.ai
• Platform URL changed from platform.heffron.ai to platform.voqo.ai
• On your invoices, the business name changed from Heffron AI to Voqo AI. The company name, Heffron Intelligence PTY LTD, remains the same.

​

2. New Features

• Transfer call function: When building a custom prompt, you can now add a transfer call function to transfer an ongoing phone call to another number.
  • Warm Transfer: when selected, the number receiving the call transfer will be briefed about the conversation.
  • Cold Transfer: No briefing, straight call transfer.
  • Display agent number: You can also select to display, on the number receiving the call transfer, the original caller’s number, or the agent’s number.
  • You can add multiple transfer destination.
  • Detailed tutorials can be found here:
• Background ambient noise: You can now add background noise to your call under agent advanced settings. Currently we have an office background noise available.
• Simple end call: When enabled, the agent will cut the call when it replies with ‘bye’ or ‘goodbye’. You can change this setting under ‘Conversation Settings’

​

3. Improvements

• Preview voices: you can now preview various voice options before updating it.
• New voice: Sassy Voice
• Call log UI update: more information displayed in the call transcript such as function call invocation and results
• Call recording link now displayed in in email summaries.
• Minor style fixes

​

1. New Features

• Custom Conversation Prompts: Love the templates we have but want to take your agent one step further? Now you have full control over how conversations are run by your Voqo agent. Customise the full system prompt with our best practice guide to create your perfect use case. Let us know what you cook up on our WhatsApp group!
• Support for multiple post call actions: We’ve updated our post-call capabilities to support sending Email and SMS summaries at the same time. Of course, you can still choose to have either just SMS or Email summaries.

• 10 credits for email summary
• 20 credits for SMS summary
• Limit to a maximum of 10 post-call actions

• New Voices: Choose from our new voices: ‘Male-friendly’ and ‘Female-friendly’ to level your agent and put a smile on the face of your callers! Accessible through the agent customisation tab.

​

2. Tweaks and Improvements

• Ring, ring. Hello?: We’ve screwed some shiny new bolts on the Call Log tab. Access full audio recordings of your AI agent’s conversations and review post-call results to better track your usage.

​

1. Pricing Model

• Per minute of call: 20 credits (rounded up to the nearest second)
• Per post-call sms: 25 credits

​

2. New Features

• Conversation Templates: We recognised that our users are using the Smart Voicemail for a variety of use cases. We added conversation templates so you can pick the template that best fits your use case. We will be adding more templates in the future. If you are an existing user, you will need to login to your account Disable Agent: You can now temporilly disable the agent from the dashboard.
• Auto Contact Creation (paid feature): Paid users can now automatically create contacts from the voicemails they receive. The contact name will be displayed in the post-call summary.

​

3. Improvements

• Improved Conversation Flow: We’ve made some improvements to the conversation flow to Smart Voicemail to make it more concise and polite. You will need to select a template to see the changes.
• Improved Dashboard: We’ve made some improvements to the dashboard to make it easier to navigate and find the information you need.
• Call recoridng: You can now view the call recordings in the call logs.

​

4. Restrictions

• Free Plan: Free plans now have 500 credits per month. Once the credits run out, you agent will be turned off. If you need more credits, you can upgrade to a paid plan.
• Feature Restrictions: Some features are only available to paid users. Free users will no longer have visibility to view call logs. You can see the full list of features here

​

Hello World