You are no longer charged for an SMS our provider refuses. Our SMS provider refuses a message when the recipient’s number opted out with it. These messages are not sent and are now free:
- the follow-up SMS to the caller after a call
- the call summary SMS to your team
- an SMS your agent sends during a call
- the automatic reply to a caller who texts back
- the reply summary sent to your team
Phone numbers on Pay as You Go: each landline you add costs $10 a month and each mobile $15 a month, including the first number in a workspace. A number you had before you moved to Pay as You Go keeps its existing price. Number fees appear on your monthly invoice and are never taken from your credits. See Pay as You Go.Pay as You Go credits now cost $0.02 each for organisations that join Pay as You Go from today. A $50 top-up buys 2,500 credits. A call or an SMS costs the same number of credits as before, and your 500 free credits are unchanged.If your organisation is already on Pay as You Go, nothing changes. You keep $0.01 per credit for as long as you have your account, on every Pay as You Go workspace you have or add later. You don’t need to do anything. Your plan card shows your price.Monthly plans are unchanged: their included credits stay the same, and additional credits are still charged at $0.01 each. If you have a question about your price, contact support.
Workspace notifications in Settings → Notifications now use credits, and each channel shows its price next to its tick box:
- Email — 1 credit per email, for each recipient.
- SMS — 5 credits per message, for each recipient. Notification SMS are always kept to a single message.
The Sales Agent plan is now $499 per month, including 29,900 credits. Additional credits are charged at $0.01 each. The plan is billed monthly in Australian Dollars, and phone numbers remain billed separately.If you’re on the $299 Sales Agent plan or the $799 Top Agent plan, nothing changes. You keep your current plan, price and included credits for as long as you keep your subscription. You don’t need to do anything, and you won’t be moved to a new plan automatically. These two plans are no longer offered to new customers. If you cancel or change to a different plan, you can’t switch back to them yourself. If you need help, contact support.Office Plan is a new option for teams of five or more:
- A volume discount from five Sales Agent plans
- A dedicated success manager
- Custom pricing for your office
We’ve introduced two new subscription plans, and they’re now the plans available when you subscribe or change your plan.
- Sales Agent — $299 per month, including 29,900 credits. Additional credits are charged at $0.01 each.
- Top Agent — $799 per month, including 84,105 credits. Additional credits are charged at $0.01 each.
SMS campaigns and direct SMS replies are now charged per segment instead of a flat rate per message. Each segment costs 5 credits, so a longer message split into multiple segments costs proportionally more (a 2-segment message costs 10 credits, a 3-segment message costs 15). Short messages that fit in a single segment are unchanged at 5 credits. The credit estimate shown before you launch a campaign reflects your template’s segment count.
- For every extra number you purchase, you will be charged an additional $10 per billing cycle (month)
- Removed the Starter pricing model
- Added new pricing model, Small Business, at $500 per month with 64000 credits.
- Promo code are also no applicable upon inputting initial Payment method.
‘Use Conversation Memories’ feature toggled and being used in a conversation will cost an additional 5 credits per minute of call.
Important Update to Your Voqo AI SubscriptionWe’ve updated our pricing model to switch from minute-based billing to credit-based pricing.
This way, as we introduce more features, you only need to pay for the features you are using.
Learn more hereNew credit structure:
- Per minute call is 20 credits
- Per post-call SMS is 25 credits
- Additional credits are charged at $0.01 each.
- Free (limited access to features + 500 credits)
- $5 (full access to features + 500 credits)
- $15 (full access to features + 1600 credits)
- $50 (full access to features + 60000 credits)