Pay as You Go

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Audience

• Agencies starting on Voqo without a monthly subscription
• Organisation owners managing a prepaid credit balance

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One organisation, one billing model

An organisation is either prepaid or on a monthly plan. It cannot be both. Your credit balance sits on your organisation, not on a single workspace. There is no way to fence part of that balance off for one workspace. So if one workspace were prepaid while another sat on a monthly plan, the monthly plan’s invoice could quietly settle itself from credit the prepaid workspace had paid for. Rather than let that happen silently, we refuse it. If your organisation already has a monthly plan and you try to add Pay as You Go, Voqo declines and tells you why. The same applies the other way around. Two monthly plans side by side are fine — a Top Agent workspace and a Top Agency workspace can coexist, because neither draws on a credit balance.

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How it works

There is no monthly fee. You put money on your organisation’s balance, and every action spends credits from it.

1. Choose Pay as You Go on the Subscriptions page.
2. Set your auto-recharge — when your balance runs low, and how many credits to top it back up to. This is what keeps your agents running, so it is part of signup and it stays on.
3. Optionally add some starting credits now, or skip it — your 500 free credits cover the start.
4. Add a card. We save it on file. If you skipped the starting top-up, nothing is charged today.

How charging works. Your first 500 credits are free, so your agents start working straight away. We save your card, and when your balance runs low, auto-recharge tops it up from that card automatically — so your agents never stop. If you added starting credits at signup, that amount is charged today; otherwise nothing is charged until auto-recharge first triggers. You choose your auto-recharge threshold and target at signup, and you can change both amounts any time in Settings → Plan & billing. Auto-recharge stays on for as long as you are on Pay as You Go. There is no off switch, because it is the thing that keeps your agents answering. If you want to stop spending, cancel Pay as You Go — see Stopping Pay as You Go below. The 500 free credits are once per organisation. A second workspace joining the same organisation does not get another 500 — the grant belongs to the organisation, not to each workspace.

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Credits and dollars

1 credit = $0.01 AUD. Voqo speaks in credits everywhere except the two moments money actually moves: when you top up, and on your invoice. Credits are what you spend, so credits are what we show you. What credits buy depends on the action. Voqo shows the live conversion beside your balance — a call costs credits by the minute, an SMS by the segment. Read the current rates on your billing page rather than memorising them here.

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Topping up

Open Settings → Plan & billing. The top-up control lives at organisation level, because the balance does.

• Minimum top-up: $20
• Manual top-up: any time
• Auto-recharge: always on, because it is what keeps your agents running. Set a threshold and a target — “when my balance drops below 1,000 credits, bring it back to 5,000 credits”. Voqo charges your card the difference. Change the amounts any time here. To stop auto-recharge, cancel Pay as You Go.

Every top-up sends a receipt to your billing email, whether you topped up by hand or auto-recharge did it for you. If an auto-recharge charge is declined, we email your billing owner with a link to update the card. Your balance keeps running down until the card is fixed, so update it before you hit zero.

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What happens when you run out

A call in progress is never cut off. Voqo does not hang up on your caller because a balance hit zero mid-conversation. At zero, we switch your agents off and disconnect your phone numbers. Actions that cost credits — prompt testing, evaluations, SMS campaigns — refuse and tell you the balance is empty. You may see the balance go slightly negative. That is normal. Usage is measured after the fact, so an action already under way can finish and land its cost afterwards. That overshoot settles on your next invoice. It is bounded by whatever was already running when the balance ran out, not open-ended credit. Your balance belongs to your organisation, so every workspace in it draws on the same credits. If you run more than one workspace, each can have work in flight when the balance empties, and each stops as its own work completes. We email your organisation’s billing owner before you get there, when the balance drops low.

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Phone numbers

The first phone number in a workspace is free. Extra numbers cost $10 a month for a landline and$15 for a mobile, and they are paid from your credit balance like everything else.

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Stopping Pay as You Go

Open the Subscriptions page and click Cancel on your Pay as You Go plan. This is the way to stop spending. Cancelling is never an instant cut-off:

• Auto-recharge stops immediately, so your card is not charged again.
• Your agents keep working to the end of your current billing period.
• The credits left on your balance stay spendable for the rest of that period.
• When the period ends, your account moves to the free plan and any remaining credits come with it.

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Common questions

When exactly does auto-recharge charge my card? The moment your balance crosses the threshold, not on a daily schedule. Every action that costs credits re-checks your balance as soon as it is metered. If that action took you below your threshold, the top-up happens straight away. The amount is not fixed. Voqo charges the difference between your balance and your target, so the charge is whatever it takes to bring you back up. One crossing produces one charge, even when several actions finish at the same moment. Do my credits expire, or reset each month? Neither. Credits stay on your balance until you spend them. There is no monthly reset and no expiry date, so credits you buy today are still there next quarter. Your 500 free credits work the same way, with one difference: they are granted once per organisation, at signup. They are not a monthly allowance, and a second workspace joining your organisation does not receive another 500. How do I stop using Pay as You Go, and what happens to my credits? Cancel it yourself. Open the Subscriptions page, find your Pay as You Go plan and click Cancel. Cancelling is how you stop spending on Voqo. Here is exactly what happens:

• Auto-recharge stops straight away. Your card is not charged again.
• Your agents keep working until the end of your current billing period. Nothing is switched off on the day you cancel.
• The credits you have left stay spendable for the rest of that period. Nothing is zeroed.
• At the end of the period your account moves to the free plan, and any remaining credits come with you.

Credits are not automatically refunded when you cancel. If you have a large balance left over, contact support and we will work it out with you. Can I turn auto-recharge off? No. Auto-recharge is part of Pay as You Go and stays on for as long as you are on it. It is the reason your agents keep answering — reaching a zero balance costs you far more than a top-up does, because your agents switch off and you have to turn each one back on by hand. If your goal is to stop spending, cancel Pay as You Go instead. Cancelling turns auto-recharge off immediately, keeps your agents and your remaining credits running to the end of the billing period, and then moves you to the free plan. See the question above for the full picture. You can still change the amounts any time in Settings → Plan & billing — a lower threshold and a smaller top-up mean smaller, later charges.

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Refunds

Credits you have bought are not currently refundable through the app. If something has gone wrong with a purchase, contact support and we will sort it out with you directly.

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Related

• Manage Billing and Subscription
• Admin and Billing Overview