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Symptoms

  • Call not visible in logs
  • Transcript missing for completed call
  • Recording missing/unavailable

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Expected processing windows

  • Call row may appear before all artifacts are finalized.
  • Transcript/recording availability can lag shortly after completion.

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Validation steps

  1. Confirm workspace context and refresh call logs.
  2. Confirm call status is completed.
  3. Confirm recording/transcript settings on agent.
  4. Retry artifact check after short delay.

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If still failing

  • Capture call ID and timestamps.
  • Check whether this affects all calls or specific calls only.

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Escalate when

  • Artifacts remain missing after validated retries and proper settings.
Include:
  • Workspace ID
  • Call ID
  • Agent ID
  • Timestamp/timezone + screenshot/error