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Symptoms

  • Job stuck with no progress
  • Dispatch rate far below expected
  • High failure ratio in job logs

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Diagnostic steps

  1. Capture campaign ID, batch job ID, upload ID.
  2. Verify job status transitions and progress counters.
  3. Check retry behavior and permit/concurrency constraints.
  4. Validate contact quality and duplicate risk.

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Recovery actions

  • Retry targeted subsets instead of full rerun when possible.
  • Fix malformed numbers and duplicate rows before relaunch.
  • Run small canary batch to validate recovery.

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Escalate when

  • Job remains stalled after validated retry path.
Include:
  • Workspace ID
  • Campaign ID
  • Batch Job ID
  • Upload ID
  • Failed/successful counts + timestamps