Skip to main content
An actionable replies report is your team’s working list for a campaign. With one click, Voqo pulls together everyone who replied with some interest — and leaves out the dead ends — so your agents can open one file and start working leads straight away. Think of it as the inward list your team uses to decide who to call next, rather than an outward, branded summary for a vendor or principal.

​
What’s in the report

Your report is an Excel spreadsheet (XLSX) you can sort, filter, and annotate as your team works through it. It contains one row per interested contact, with these columns:
  • First name and Last name.
  • Mobile number.
  • Batch — which batch of the campaign the contact was in, so you can tell at a glance how each send wave performed.
  • The full conversation — every message between you and the contact, in order with timestamps, in a single cell.

​
Who makes the cut

Voqo reads each reply and includes anyone who showed any interest at all — someone who asked a question, requested a call, shared their details, or gave a tentative yes. The replies that are clearly going nowhere — not interested, wrong number, or an opt-out (STOP) — are left out automatically. There is nothing to set up and no scoring to tune. The judgement is automatic, so every report you generate uses the same consistent bar.
Voqo errs on the side of including a reply. If a reply is borderline, it stays in the report rather than being dropped — it is better to skim one extra row than to miss a real lead.

​
How to generate one

You can launch an actionable replies report from two places:
  1. From the SMS campaigns list, open the kebab menu (⋯) on a campaign and choose Actionable replies.
  2. From inside a campaign, use the Actionable replies button in the campaign header.
That’s it — there are no options to choose. Voqo builds the report in the background so you are never stuck waiting on a slow page, and the download appears once it is ready.

​
One report per campaign each hour

To keep things fair and fast, you can generate one actionable replies report per campaign per hour. While that hour is counting down, the Actionable replies action is disabled and hovering over it shows how long until the next report is available — for example “Next report available in 24 min”. This is normal, not an error.
Why is the button greyed out? A report was generated for this campaign within the last hour. Wait for the countdown to finish, then you can generate a fresh one.
Each download link is short-lived for security and is valid for a limited window after the report is built. If your link has expired, just generate the report again — your data isn’t lost, only the temporary link.

​
Why use it

  • Work the right leads first — your team opens one file of interested contacts instead of scrolling every reply.
  • Keep the full context — the complete conversation travels with each contact, so whoever picks up the lead has the whole story.
  • No more manual processing — the filtered, ready-to-work list that used to be a bespoke job is now self-serve in a single click.
Why is “Actionable replies” greyed out? The action stays disabled until your campaign has sent at least one message — there are no replies to report on before then. Once your campaign starts sending, it becomes available. What if the report comes back empty? That means your campaign hasn’t received any interested replies yet. The report fills out as replies come in, so check back once more contacts have responded. Need help? Contact support.