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An SMS campaign can send immediately or at a specific scheduled time. After launch, the live monitor shows every recipient and the reason behind any skipped, blocked, failed, or queued send.

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Scheduling your send

When you launch a campaign, choose one schedule:
  • Send now - Voqo starts dispatching as soon as launch succeeds.
  • Send later - choose a specific date and time for dispatch to begin.
If the selected scheduled time is already in the past, Voqo treats it as Send now instead of holding the campaign behind an impossible timestamp.

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Live send monitor

The send monitor shows every recipient and their current status. You do not need to refresh; the view updates automatically within seconds as messages are dispatched, skipped, blocked, or failed, and an Updated … ticker shows you how fresh the numbers are. Each row in the monitor shows:
  • Recipient — name and mobile number.
  • Status — what is happening with this send right now.
  • Reason chip — when a send is not in the normal flow, a chip tells you exactly why. See the Reason chip reference below.
  • Timestamp — when the status last changed.

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Filtering and searching

Use the status filter at the top of the monitor to focus on a specific group - for example, Queued, Blocked, or Failed recipients.

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Campaign statuses

Every campaign shows an honest status on its card and in the monitor — never a number we cannot stand behind:
A campaign where some numbers were blocked by the provider — but nothing failed at the carrier — still completes as Completed, not “Completed with failures”. A provider block is an honest, expected outcome (the number opted out with the carrier), not a failure to fix.

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Retrying failed messages

When a campaign ends as Completed with failures, a Retry failed action appears. Click it to re-send only the messages that failed; nothing already sent is sent again. The campaign moves back to Sending and re-checks consent and opt-outs before each send. If the campaign has any recipients whose outcome could not be confirmed, the retry dialog shows them as a separate group behind a warned, default-off checkbox. Leave it off to retry only the genuinely failed messages; tick it only if you understand you may be re-sending to a number that already received the message.

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Reason chip reference

When a recipient’s send is held, blocked, or skipped, a reason chip appears next to their status. The table below explains each chip and what to do. Nothing fails silently. Every recipient that does not receive a message has a reason chip explaining why.

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Pausing, resuming, and cancelling

You have full control over a campaign while it is running:
  • Pause - Voqo stops dispatching new messages immediately. Recipients already being sent finish; queued recipients wait.
  • Resume - Voqo picks up from where it left off. No messages are re-sent; only the remaining queue is processed.
  • Cancel - Stops the campaign permanently. Unsent recipients are finalised as cancelled and no further messages go out. Messages already sent are unaffected because the provider already has them and they cannot be recalled. This cannot be undone, so Voqo asks you to confirm first.
To pause a sending campaign, open it and click Pause in the monitor header. To cancel, open the campaign actions menu in the monitor header and select Cancel campaign, then confirm.

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The campaign actions menu

Every campaign card in SMS Campaigns has an actions menu — the three-dot button in the top corner of the card. It opens on every campaign regardless of status, and clicking it never takes you into the campaign by mistake. From it you can:
  • Open campaign - open the live monitor for this campaign.
  • Duplicate - create a fresh draft copy of the campaign with the same message and goal. The copy starts with no recipients and in Draft status, so you can give it a new audience and launch it independently. The original is untouched.
  • Archive — move the campaign into the collapsed Archived section to tidy your list. Archiving changes nothing about the campaign’s sending — an archived campaign that is still sending keeps sending. Expand Archived and choose Restore to bring it back.
  • Delete — permanently remove the campaign. Voqo asks you to confirm first.

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Credits and billing

Each SMS sent from a campaign deducts credits from your workspace balance. Credits are charged per message successfully dispatched — held messages that have not yet sent do not incur a charge until they are released. You can review your credit balance and per-campaign usage in Admin and Billing.
For credit pricing details, see the Pricing Updates page.

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Troubleshooting

A recipient shows “Opted out” but says they did not opt out The contact can text START to your sending number to re-subscribe. Once they do, their opt-out status clears and you can include them in future campaigns. A recipient shows “Invalid number” Open the contact record, correct the mobile number, and create a new campaign for the corrected recipient. Delivery failed for multiple recipients A cluster of delivery failures often points to a number-quality issue in the source list. Review the numbers for formatting errors, disconnected lines, or landlines that were included by mistake. Use Retry failed to re-send only the failed messages once the campaign has finished. Why does my campaign say “Completed with failures”? One or more sends failed at the carrier — the number may be disconnected or unreachable. The banner shows the exact failed count, and every recipient is accounted for in the funnel. Click Retry failed to re-send only the failed messages. A campaign where some numbers were merely blocked by the provider (not failed) completes as Completed, not “Completed with failures”. A recipient shows “Provider opt-out” — what does that mean? The number opted out with the carrier directly, outside Voqo, so the provider’s own opt-out list refused the send. The message was not delivered and you were not charged. There is nothing to fix — this is an honest expected outcome. Why does the report say “Sent” and not “Delivered”? Voqo reports Sent — the message was handed to the carrier successfully — because that is the number we can stand behind. We do not yet report delivery confirmation from the handset, so we never claim it. If you are still seeing issues, contact support with your workspace ID and campaign ID.