How to use this matrix
- Use when users ask: “Why can’t I access feature X?”
- Check both plan and role requirements.
- Confirm the user is in the intended workspace context.
Access matrix
Context mismatch checklist
- Confirm active workspace.
- Confirm active organisation membership.
- Confirm signed-in account is expected owner/admin.
- Re-check plan status after recent billing changes.
Escalation checklist
- Workspace ID
- Feature/action denied
- User role
- Plan name (if visible)
- Screenshot/error text