Google Calendar Troubleshooting - Voqo AI Docs

Connection issues

Issue	What to do
OAuth consent screen never appears	Check your browser’s popup blocker — Google’s consent screen opens in the same tab but some extensions interfere. Try again in an incognito window with extensions disabled.
”Reconnect required” badge on the card	Your refresh token was revoked at Google (or expired after long inactivity). Click Reconnect and complete OAuth again. Your agent settings are preserved.
Connected the wrong Google account	Click Disconnect, then Connect again, and sign in with the right account. Make sure you’re signed out of the wrong account in your browser first.
”Authorisation failed” after returning from Google	The redirect didn’t complete cleanly — usually a transient browser issue. Try again. If it persists, try in a different browser.

Availability issues

Issue	What to do
Agent says “I can’t check the calendar right now”	A transient network or Google API issue. The call continues normally. If this happens repeatedly, contact support.
Agent never offers any slots	Check that your Look-ahead window is long enough to contain free time (e.g. if your calendar is solidly booked for the next 5 days, no slots will be found). Try increasing Look-ahead or reducing Minimum notice.
Agent offers slots that conflict with existing meetings	The calendars selected on the action may not include the calendar the conflicting meeting is on. Open the action config and tick the missing calendar in the Calendars dropdown.
Slots are in the wrong timezone	Set the Default timezone field to your office’s IANA timezone (e.g. `Australia/Sydney`). If the caller mentions a different timezone on the call, the agent will use the caller’s timezone — but the default kicks in when neither is known.
Slots don’t respect my working hours	The integration uses your calendar’s free/busy windows, not your Google working-hours setting. Block out non-working hours on your calendar (e.g. as recurring busy events) so they show up as busy.

Calendar picker issues

Issue	What to do
Calendars dropdown is empty or “Couldn’t load calendars”	A transient Google API issue. Close and re-open the action config — the dropdown will retry. If it keeps happening, contact support.
A shared calendar I expected isn’t in the dropdown	The Google account you connected needs at least “See free/busy information only” access to that shared calendar. Ask the calendar owner to share it with the connected account, then re-open the action config.
I deleted a calendar in Google but it’s still selected on my agent	Re-open the action config — the dropdown will refresh from Google and you can remove the dead calendar from your selection.

Permission issues

Issue	What to do
Connected but the agent never uses the action	Check the agent’s Conversation Settings → Function Calls — the GCal — Check Availability action needs to be added to that specific agent (not just connected at the workspace level).
Removed the Voqo permission at Google but the integration card still says Connected	The card will flip to Reconnect required the next time it tries to use your calendar. To force the update, click Disconnect in Voqo and reconnect.

When to contact support

Contact support if:

You’ve tried the steps above and the issue persists.
You’re seeing repeated errors across multiple calls.
The agent’s calendar lookup is consistently returning slots that conflict with real meetings.

Include your workspace ID, the agent name, and (where possible) the call ID so we can trace the issue quickly.

Calendar Action for Voice Agents realestate.com.au Setup