Overview

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Key Benefits

• Complete visibility into every AI-handled phone call
• Easy access to transcripts and recordings for review
• Enhanced agent oversight and performance monitoring
• Supports compliance and dispute resolution workflows

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How It Works

• Navigate to https://platform.voqo.ai/call_logs or access via the sidebar by selecting “Call Logs.”
• The page displays a chronological list of all calls.
• Select any entry to open a detailed view panel.
• Each log includes:
  • Call Summary: A brief overview of the conversation
  • Caller Number: Phone number involved in the call
  • Duration: Length of the call
  • Recording: Audio playback (if recording is enabled)
  • Time Zone: Time zone of the agent (editable in agent settings)
  • Post-Call Actions: Automatically executed tasks
  • Transcript: Full call text, including system function calls and timestamps

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Getting Started

1. Log in to your Voqo AI dashboard
2. Go to the “Call Logs” section from the sidebar
3. Click on any call to view its full details

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Use Cases

• Performance Auditing: Review how AI agents handle calls
• Compliance: Maintain records for internal or regulatory purposes
• Training: Use transcripts for onboarding or performance reviews
• Dispute Resolution: Retrieve exact call content in customer conflict scenarios

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API Reference

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Troubleshooting

• No recordings visible: Ensure call recording is enabled in advanced agent settings.
• Missing transcripts: Transcripts may take a few minutes to generate after the call ends.
• Timezone mismatch: Confirm agent timezone is correctly configured in their profile.