Call Logs
Overview
The Call Logs feature provides users with a centralized page to review the full history of phone calls handled by AI agents. Each log contains detailed information such as a call summary, transcript, and recording (if enabled), helping users audit performance and investigate specific interactions.
Key Benefits
- Complete visibility into every AI-handled phone call
- Easy access to transcripts and recordings for review
- Enhanced agent oversight and performance monitoring
- Supports compliance and dispute resolution workflows
How It Works
- Navigate to https://platform.voqo.ai/call_logs or access via the sidebar by selecting “Call Logs.”
- The page displays a chronological list of all calls.
- Select any entry to open a detailed view panel.
- Each log includes:
- Call Summary: A brief overview of the conversation
- Caller Number: Phone number involved in the call
- Duration: Length of the call
- Recording: Audio playback (if recording is enabled)
- Time Zone: Time zone of the agent (editable in agent settings)
- Post-Call Actions: Automatically executed tasks
- Transcript: Full call text, including system function calls and timestamps
Getting Started
- Log in to your Voqo AI dashboard
- Go to the “Call Logs” section from the sidebar
- Click on any call to view its full details
Use Cases
- Performance Auditing: Review how AI agents handle calls
- Compliance: Maintain records for internal or regulatory purposes
- Training: Use transcripts for onboarding or performance reviews
- Dispute Resolution: Retrieve exact call content in customer conflict scenarios
API Reference
Coming soon.
Troubleshooting
- No recordings visible: Ensure call recording is enabled in advanced agent settings.
- Missing transcripts: Transcripts may take a few minutes to generate after the call ends.
- Timezone mismatch: Confirm agent timezone is correctly configured in their profile.