The Post-Call Messaging feature allows you to receive a summary of every call your AI agent picks up, delivered via SMS, Email, or both.

Enabling both SMS and Email notifications will result in higher credit usage.

Note: A maximum of 10 post-call actions can be configured per call.

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Quick Overview

SMS

Cost: 10 credits
Call Information:

  • Caller ID
  • Contact name
  • Call summary

Email

Cost: 20 credits
Call Information:

  • Caller ID
  • Contact name
  • Call summary
  • Caller phone type
  • Call duration
  • Call transcript
  • Call recording url

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SMS

When enabled, you will receive a text message containing key details about each call. The SMS includes:

  • The Caller ID (phone number of the caller).
  • The Contact Name, if the number is saved.
  • A conversation summary, which provides a quick overview of the call.

SMS notifications are a great way to get instant updates without checking your email. However, since SMS messages have limited space, details like transcripts and call recordings are only available via email.

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Email

Choosing email notifications provides everything in SMS, plus:

  • The phone type (mobile, landline, or VoIP).
  • The call duration, showing how long the conversation lasted.
  • A full transcript of the call for complete context.
  • A recording URL allowing you to listen to the entire conversation.

    Call recordings are saved for up to 6 months. Contact us if you need to remove a recording sooner.

Emails offer a more comprehensive record of your conversations, making them ideal for documentation and review purposes.