The Post-Call Actions feature allows you to receive a summary of every call your AI agent picks up, delivered via SMS, Email, Webhook or all three.

Enabling both SMS and Email notifications will result in higher credit usage.

A maximum of 10 post-call actions can be configured per call.

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Quick Overview

SMS

Cost: 10 credits
Call Information:

  • Caller ID
  • Contact name
  • Call summary

Email

Cost: 20 credits
Call Information:

  • Caller ID
  • Contact name
  • Call summary
  • Caller phone type
  • Call duration
  • Call transcript
  • Call recording url

Webhook

Cost: Free
Call Information:

  • Caller ID
  • Contact name
  • Call summary
  • Caller phone type
  • Call duration
  • Call transcript
  • Call recording url
  • Call status
  • Call start time
  • Call end time
  • Post call actions results
  • Call conversation timestamps

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SMS

When enabled, you will receive a text message containing key details about each call. The SMS includes:

  • The Caller ID (phone number of the caller).
  • The Contact Name, if the number is saved.
  • A conversation summary, which provides a quick overview of the call.

SMS notifications are a great way to get instant updates without checking your email. However, since SMS messages have limited space, details like transcripts and call recordings are only available via email.

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Email

Choosing email notifications provides everything in SMS, plus:

  • The phone type (mobile, landline, or VoIP).
  • The call duration, showing how long the conversation lasted.
  • A full transcript of the call for complete context.
  • A recording URL allowing you to listen to the entire conversation.

Call recordings are saved for up to 6 months. Contact us if you need to remove a recording sooner.

Emails offer a more comprehensive record of your conversations, making them ideal for documentation and review purposes.

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Webhook

Configuring webhook post call messages provides all call information, which is everything in email, plus:

  • The status of the call, whether it was “completed”, “failed”, or another outcome.
  • The call start and end times, indicating exactly when the conversation began and concluded.
  • The results of post-call actions, showing the outcomes of the other configured post call actions, if any.
  • The timestamps for key conversation events, detailing when significant moments occurred during the call.

Webhook notifications deliver a complete JSON payload to your specified endpoint once a call ends. Unlike SMS or Email—which provide formatted text summaries—webhooks offer the raw, structured call data for full integration into your systems, which is perfect if you need:

  • Real-Time Data Integration: Instantly process call data in your internal systems, dashboards, or third-party applications.
  • Automation: Trigger custom workflows or alerts based on specific call events.
  • Comprehensive Logging: Store detailed call records for further analysis without manual intervention.

A Webhook Secret must be configured if you wish to verify the webhook signature. This can be done on the platform’s Developer Tools section.

View the Webhook Integration Guide page.