Under the ‘Conversation Settings’ section, you can select from the ‘Prompt Templates’ or ‘Custom Prompt’ tabs.

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Prompt Templates

In the Prompt Templates section you can update:
  • One of three preset templates in the toggle down button
  • Name of the Human (your name)
  • The name of your AI agent
  • The AI agent’s opening sentence (the same sentence is repeated across of every call picked up)

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Custom Prompts

In the Custom Prompt section you have full control over:
  • The AI agent’s opening sentence
  • The full conversation flow and instructions for how the AI agent picks up calls
  • Optionally generate dynamic start sentences for each call, in similar nature to Opening Sentence, and also include the caller’s name if pre-configured as a Contact.

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Not sure where to start with custom prompts?

Try our Magic Prompt Refiner to quickly generate and refine effective prompts for your agent.