Under the ‘Conversation Settings’ section, you can select from the ‘Prompt Templates’ or ‘Custom Prompt’ tabs.

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Prompt Templates

In the Prompt Templates section you can update:

  • One of three preset templates in the toggle down button
  • Name of the Human (your name)
  • The name of your AI agent
  • The AI agent’s opening sentence (the same sentence is repeated across of every call picked up)

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Custom Prompts

In the Custom Prompt section you have full control over:

  • The AI agent’s opening sentence
  • The full conversation flow and instructions for how the AI agent picks up calls
  • Read our guide on how to best prompt your AI agent here