> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls Missing from Logs, Transcript, or Recording

> Check processing windows, call states, and artifact settings for missing post-call data.

## Symptoms

* Call not visible in logs
* Transcript missing for completed call
* Recording missing/unavailable

## Expected processing windows

* Call row may appear before all artifacts are finalized.
* Transcript/recording availability can lag shortly after completion.

## Validation steps

1. Confirm workspace context and refresh call logs.
2. Confirm call status is completed.
3. Confirm recording/transcript settings on agent.
4. Retry artifact check after short delay.

## If still failing

* Capture call ID and timestamps.
* Check whether this affects all calls or specific calls only.

## Escalate when

* Artifacts remain missing after validated retries and proper settings.

Include:

* Workspace ID
* Call ID
* Agent ID
* Timestamp/timezone + screenshot/error

## Related docs

* [Review Call Logs](../call-logs/overview-call-logs)
* [Public Recording and SMS Replies API](/api-reference/public-recording-and-sms-replies)
* [Troubleshooting Hub](index)