> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Hub

> Fix the most common setup, calling, integration, and access issues.

## Before you troubleshoot

* Confirm your active workspace in the app.
* Confirm your plan and role entitlements.
* Capture exact error text and timestamp.

## Top support intents (10)

1. [Agent not connecting to phone](agent-not-connecting-to-phone)
2. [Calls missing from logs, transcript, or recording](missing-calls-transcripts-recordings)
3. [Integration sync failed](integration-sync-failed)
4. [Batch campaign stalled or under-delivering](batch-campaign-stalled-or-under-delivering)
5. [Permission denied or feature unavailable](permission-denied-or-feature-unavailable)
6. [Workflow trigger or execution issues](../workflows/workflow-troubleshooting)
7. [Webhook signature or delivery failures](../integrations/webhook-integration-guide)
8. [Billing and plan-change issues](../admin-and-billing/manage-billing-and-subscription)
9. [API key or secret auth failures](../developer-tools/manage-api-keys-and-secrets)
10. [Number purchase/routing failures](../numbers/overview-numbers)

## What to gather before contacting support

* Workspace ID
* Relevant entity ID (agent, call, job, integration)
* Timestamp and timezone
* Screenshot or exact error message

## Contact support

* Email: [support@voqo.ai](mailto:support@voqo.ai)
* Community: [Voqo WhatsApp Community](https://chat.whatsapp.com/CHL5omlbYJH5vreq0SgtCu)

## Related docs

* [Connect agent to your phone](../connect-agent/connect-agent-overview)
* [Call logs](../call-logs/overview-call-logs)
* [Batch outbound calls](../batch-outbound-calls/batch-outbound-calls-overview)
* [Integrations](../integrations/overview-integration)