> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Not Connecting to Phone

> Diagnose phone connection setup failures with AU/US and device-specific fixes.

## Symptoms

* Setup code fails or is rejected
* Calls keep ringing your phone instead of routing to agent
* Connection appeared successful but test calls fail

## Likely causes

* Wrong carrier code or wrong SIM line
* iPhone Live Voicemail still enabled
* Carrier plan does not allow forwarding

## Fix steps

1. Re-run correct regional setup:
   * [US setup](../connect-agent/connect-agent-us)
   * [AU setup](../connect-agent/connect-agent-au)
2. Disable Live Voicemail on iPhone and retry.
3. Reconfirm forwarding code and agent number format.
4. Run fresh test call and check call logs.

## Escalate when

* Multiple retries still fail across verified carrier steps.

Include:

* Workspace ID
* Carrier and device model
* Forwarding code used
* Timestamp/timezone + screenshot/error

## Related docs

* [Connect Agent to Your Phone](../connect-agent/connect-agent-overview)
* [Troubleshooting Hub](index)