> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Documents

> Add documents — FAQs, policies, pricing sheets, process guides — to the Knowledge Base so your AI agent can answer questions from them on calls.

## What are Knowledge Base documents?

Alongside property lists, the Knowledge Base holds **documents** — the reference material your agent needs that isn't a listing. Think office policies, storage or strata information, pricing sheets, rental application steps, onboarding guides, or a plain FAQ.

You upload a document once, add it to a knowledge list, and any agent attached to that list can answer callers' questions from it. When a caller asks something your document covers, your agent draws the answer straight from the document during the call.

***

## Uploading a document

1. In the Knowledge Base, open the **Documents** tab (below your knowledge lists).
2. Drag a file onto the upload area, or click **Add Document** to choose one.
3. Wait for processing to finish — the document shows a brief **Processing** state, then becomes ready to use.

Supported file types: **Markdown (`.md`)**, **plain text (`.txt`)**, **Word (`.docx`)**, and **PDF (`.pdf`)**.

<Note>
  Markdown is the best format for content you write yourself — FAQs, policies, process notes. Its headings and lists give your agent clean structure to answer from. Export or save your document as `.md` and upload it like any other file.
</Note>

***

## Adding documents to a Document list

Documents reach your agent through a **Document list**. A knowledge list is one type or the other — a **Property list** holds property listings, a **Document list** holds documents — so you group your documents into their own list.

1. In the Knowledge Base, click **Create New List**.
2. Set **List Type** to **Document list**.
3. In the **Documents** section, select the documents you want to include.
4. Name the list and save it.

Any agent attached to that list will now use those documents on calls. To attach a list to an agent, open the agent's settings and add the list under its Knowledge — Document lists and Property lists both appear there.

<Note>
  A list's type is fixed once it's created. If you need to switch between properties and documents, create a new list of the other type.
</Note>

***

## Keeping a document up to date

If the source content changes — new pricing, updated office hours, a revised policy — upload the corrected file and add it to the list in place of the old one. Your agent references the current version on its next call. Removing a document from a list stops your agent using it, without deleting the document itself, so you can re-add it later.

***

## Where documents appear

* **Documents tab** — every document in your workspace, with its processing state, lives here.
* **Inside a list** — the documents you've added to that specific list.

Uploading a document doesn't put it in front of an agent on its own — it becomes available to an agent only once it's added to a list that agent is attached to.

***

## Need help?

If a document isn't answering the way you expect, check that it finished **Processing**, that it's added to a list, and that the list is attached to the agent taking the call. Still stuck? <a href="mailto:support@voqo.ai?subject=Knowledge%20Base%20documents%20help">Contact support</a> and we'll take a look.