> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Agent and Verify First Call

> Finish activation and confirm your first successful call outcome.

## Audience

* New users completing onboarding
* Support/operators verifying activation success

## Prerequisites

* You completed [Quick Start](quick-start).
* You have one active agent in your workspace.
* Your phone forwarding setup has been applied.

## Role and plan requirements

* Minimum role: workspace member with access to assigned agent.
* For billing-sensitive actions (for example purchasing additional numbers), admin/owner role may be required.

## Steps

### 1) Confirm agent readiness

1. Open the agent page in your workspace.
2. Confirm the agent is enabled and has valid base settings (name, voice, prompt).
3. Confirm a number is connected to the agent.

Expected in-product signal:

* Agent is visible as active and ready to receive forwarded calls.

### 2) Execute first call test

1. From a separate number, place a call to your configured business/forwarded number.
2. Do not answer the call on your device.
3. Allow the AI agent to handle the call path.

Expected in-product signal:

* The call completes and appears in your call history.

### 3) Validate call outcome

1. Open [Call Logs](../call-logs/overview-call-logs).
2. Confirm your test call includes:
   * Completed status
   * Call summary
   * Transcript (if enabled)
   * Recording link (if enabled)
3. Confirm post-call actions were triggered if configured (SMS/email/webhook).

Expected in-product signal:

* You can review the full call artifact set without manual intervention.

## Expected result

You have a working first-call setup and clear proof the onboarding path succeeded.

## Troubleshooting

### Call did not reach the agent

* Re-run your forwarding setup instructions.
* Check iPhone Live Voicemail setting (disable for setup).
* Confirm carrier/device supports the forwarding code used.

### Call reached agent but no artifacts show in logs

* Wait a few minutes and refresh.
* Confirm call recording/transcript settings in agent advanced settings.
* Verify you are in the correct workspace.

### Permission or feature access issues

* Confirm current role and plan access.
* Retry from workspace admin account if needed.

If still blocked, contact [support@voqo.ai](mailto:support@voqo.ai) with workspace ID, agent ID, call timestamp/timezone, and error details.

## Related docs

* [Quick Start](quick-start)
* [Manual Setup and Carrier Fallback](manually-set-up-agent)
* [Connect Agent to Your Phone](../connect-agent/connect-agent-overview)
* [Troubleshooting Hub](../troubleshooting/index)