> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Removing Your AI Agent

> Temporarily or permanently remove your AI agent from your phone

## Temporarily Disable (Preferred Method)

1. Log in to your account at [platform.voqo.ai](https://platform.voqo.ai)
2. Navigate to the "Agents" tab
3. Toggle the `Agent Disable` switch to disable your agent. This will temporarily disable call forwarding

<Note>
  If disabled, the agent will not answer the call, but will still be connected. Your normal voicemail will not be back on.
</Note>

<iframe width="560" height="315" src="https://www.youtube.com/embed/sP3hVZgRNvQ?si=rbXpsAbWkBFRugd3" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen />

## Permanently Disable

### Quick Method (Works for Most Carriers)

1. Open your phone's dialer app
2. Dial `##002#`
3. Press the call button
4. Wait for the confirmation message that call forwarding has been disabled

### Alternative Methods

If the quick method doesn't work, try these carrier-specific codes:

* `#21#` - Disables all call forwarding
* `##21#` - Cancels a permanent (overseas) transfer, and an alternative disable code on some carriers
* [Telstra](https://www.telstra.com.au/small-business/online-support/mobiles-devices/forward-calls-on-mobile)
* [Vodafone](https://www.vodafone.com.au/support/device/call-forwarding?srsltid=AfmBOooXrmhhNLp-FwkSZp9vr9UCr1t9xPUF85HFm6cX9bmTaQGx-NVf)
* [Optus](https://devicehelp.optus.com.au/apple/iphone-x-ios-12-0/calls-and-contacts/cancel-all-diverts/)

### Carrier-Specific Notes

* **iPhone Users**: The codes above work the same way on iOS
* **Android Users**: The codes work on all Android devices regardless of manufacturer
* **Some Carriers**: May require pressing the call button after entering the code

### Troubleshooting

If you're having trouble disabling call forwarding:

1. Verify that you entered the code exactly as shown (including all # symbols)
2. Make sure you have good cellular reception
3. Try restarting your phone and attempting again
4. If still unsuccessful, contact your carrier's customer service

## Need Help?

If you're still experiencing issues:

* Book a call with our support team here: [Calendar](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ2mcGSvIXj18cLSWjwqVls_4Rrri7Y-j3K7Ujol_r5gw7ygviveAcgGslkKehi-qgl5OABbqwuq)
* Have your carrier information ready
* We can guide you through carrier-specific instructions

*Note: Most users will succeed with the `##002#` code, but carrier variations exist. If you receive an error message, try the alternative codes listed above.*