> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manually Set Up Your AI Voice Agent

> Connect to your AI Phone Answering Agent in 5 minutes

## Connect your Voice AI Assistant to your phone

<Note>
  <ol>
    <li>Felix Mobile and AmaySim are currently unsupported.</li>
    <li>If you are an iPhone user, you will need to disable the “Live Voicemail” feature before setting up you agent.</li>
  </ol>
</Note>

Learn how to update your docs locally and deploy them to the public.

# Setting Up Your AI Voice Agent

Follow this step-by-step guide to activate your AI voice agent and start managing your voicemail intelligently.

## Before You Begin

Make sure you have:

* Your AI agent's phone number ready
* Active cellular service
* Good network reception

<iframe width="560" height="315" src="https://www.youtube.com/embed/cz9Rgr-zvas?si=EDR3oxdrS4JvfIdo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen />

## Enable Call Forwarding

1. Open your phone's dialer app

2. Enter the following code:

   ```
   **004*[your_agent_number]#

   ```

   Replace \[your\_agent\_number] with your agent's number in full international format — including the leading `+` and country code (for example `+61` for Australia). You'll find this number in your welcome email.

   Example: If your agent number is +61 412 345 678, you would dial:

   ```
   **004*+61412345678#

   ```

3. Press the call button

4. Wait for a confirmation message

## Quick Test

To ensure setup was successful:

1. Ask a friend to call your number
2. Don't answer the call
3. You should receive a notification from your AI agent within minutes

## Carrier-Specific Instructions

### iPhone Users

* The setup process is identical
* If prompted, allow "Call Forwarding" in your phone settings

### Android Users

* Works on all Android devices
* Some Samsung devices may require additional confirmation

## Verifying Setup

Your setup is successful if:

* You received a confirmation message
* Test calls are being handled by your AI agent
* You receive notifications for processed calls

## Troubleshooting

If you encounter issues:

1. **Code Not Working**
   * Double-check the agent number
   * Ensure all symbols are included
   * Try carrier-specific codes
2. **No Confirmation Message**
   * Check your signal strength
   * Restart your phone
   * Try again in a different location
3. **Calls Not Forwarding**
   * Verify the setup with a test call
   * Check if call forwarding is enabled in phone settings
   * Contact your carrier to ensure call forwarding is activated on your plan

## Going Overseas — Forward Every Call

The standard setup above is a *conditional* transfer: your phone rings first, and only calls you don't answer route to your AI agent. When you're travelling — especially overseas, where your phone may not ring at all — you can switch to a *permanent* transfer so that **every** incoming call goes straight to your agent.

1. Open your phone's dialer app

2. Dial the following code, using your agent's number in full international format (with the leading `+` and country code):

   ```
   **21*[your_agent_number]#

   ```

   Example: If your agent number is +61 412 345 678, you would dial:

   ```
   **21*+61412345678#

   ```

3. Press the call button and wait for the confirmation message

Every call now goes straight to your AI agent until you cancel it.

### To Cancel Permanent Transfer

When you're back, dial `##21#` and press the call button. Your phone will ring normally again (your conditional setup, if still active, continues to catch missed calls).

## Managing Your Service

### To Temporarily Disable

* Dial `##002#`
* Wait for confirmation

### To Re-Enable

* Repeat the setup process with your agent number

## Need Help?

If you need assistance:

1. Book a call with our support team here: [Google Calendar](https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ2mcGSvIXj18cLSWjwqVls_4Rrri7Y-j3K7Ujol_r5gw7ygviveAcgGslkKehi-qgl5OABbqwuq)
2. Have ready:
   * Your phone model
   * Carrier name
   * Error messages (if any)
   * Agent number
3. Have your carrier information ready
4. We can guide you through carrier-specific instructions

*Remember to save your agent number and these instructions for future reference.*
