> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Review Call Logs

> Review call status, transcript, and recording outcomes with clear troubleshooting for missing artifacts.

## Audience

* Operators reviewing day-to-day calls
* Managers auditing call quality and outcomes

## Prerequisites

* Workspace access to call logs
* At least one completed or in-progress call
* Agent configured with recording/transcript settings as needed

## Call states you will see

* **Ringing/queued**: call initiated, not yet completed
* **In progress**: call is active
* **Completed**: call ended and final artifacts are available
* **Failed**: call did not complete successfully

## Transcript and recording expectations

* Transcript generation may appear shortly after call completion (not always instant).
* Recording appears only if recording is enabled and capture succeeds.
* Post-call actions (SMS/email/webhook) may complete after the call row first appears.

## Steps

1. Open [platform.voqo.ai/call\_logs](https://platform.voqo.ai/call_logs).
2. Select the target call from the list.
3. Confirm status and review:
   * call summary
   * transcript content
   * recording link/playback (if enabled)
   * post-call action results

## Expected result

You can reliably determine whether a call completed and whether transcript/recording artifacts are available, delayed, or missing due to configuration/runtime issues.

## Troubleshooting

### Transcript missing right after call

* Wait a few minutes and refresh the page.
* Confirm call status has moved to **completed**.
* Re-check agent configuration if transcripts are repeatedly missing.

### Recording missing

* Confirm recording is enabled in [Agent Advanced Settings](../agent-settings/agent-advanced-settings).
* Verify the call completed successfully.
* If recording is still missing, capture call ID and escalate.

### Call not visible in logs

* Confirm you are in the correct workspace.
* Refresh filters/search.
* Verify the call actually initiated from the expected agent/number.

If unresolved, contact [support@voqo.ai](mailto:support@voqo.ai) and include workspace ID, call ID, timestamp/timezone, and screenshot/error details.

## Related docs

* [Connect Agent to Your Phone](../connect-agent/connect-agent-overview)
* [Configure Post-Call Messaging](../post-call/post-call-messaging)
* [Troubleshooting Hub](../troubleshooting/index)