> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Run Batch Outbound Calls

> Launch your first campaign end-to-end: Campaign -> Uploads -> Contacts -> Jobs -> Monitoring.

## Audience

* Operators launching first outbound campaign
* Admins/support teams validating campaign delivery

## Prerequisites

* At least one active agent configured
* At least one purchased/assigned number
* Contact upload file prepared (CSV or XLSX for batch uploads)
* Permission to create campaigns and jobs in workspace

## End-to-end playbook

### 1) Campaign

1. Open **Batch Outbound Calls** in the sidebar.
2. Go to **Campaigns**.
3. Create a campaign with a clear operational name.

Expected result:

* Campaign is visible and selectable for job creation.

### 2) Uploads

1. Open **Batch Uploads**.
2. Upload a recipient file (CSV/XLSX).
3. Confirm file metadata and parsing complete without critical errors.

Expected result:

* Upload appears with expected contact counts and headers.

### 3) Contacts review

1. Open **Batch Contacts**.
2. Verify key fields (at least `phone_number`, plus any dynamic variables).
3. Resolve obvious data quality issues before launch.

Expected result:

* Contact set is clean enough for campaign execution.

### 4) Jobs

1. Open **Batch Jobs** and create a new job.
2. Select:
   * campaign
   * agent
   * upload
   * sending number
3. Start the job.

Expected result:

* Job enters active/running lifecycle and begins dispatch.

### 5) Monitoring and completion

1. Monitor job status in **Batch Jobs**.
2. Review progress and completion states.
3. Open logs/report view for outcomes after completion.

Expected result:

* You can confirm successful calls, failures, and completion summary from one workflow.

## First campaign success criteria

* Campaign created and linked to a valid job
* Upload accepted with valid recipients
* Job started with selected agent + number
* Status and logs show measurable outcomes

## Known constraints

* Concurrency and throughput depend on provider and account limits.
* Invalid recipient formatting can reduce delivery and completion rates.

## Troubleshooting

### Job starts but no calls dispatch

* Confirm job has valid campaign/upload/agent/number selections.
* Check contact file for missing or malformed numbers.
* Retry with a smaller test cohort first.

### Campaign under-delivers

* Review job logs for failed recipients.
* Check provider/permit/concurrency limits.
* Re-run with cleaned contact set.

### Duplicates or unexpected recipients

* Re-check upload source for duplicates.
* Validate mapping/headers before relaunch.

If unresolved, contact [support@voqo.ai](mailto:support@voqo.ai) with workspace ID, campaign ID, batch job ID, and timestamped symptoms.

## Related docs

* [Campaigns](campaigns-batch-outbound-calls)
* [Batch Uploads](uploads-batch-outbound-calls)
* [Batch Contacts](contacts-batch-outbound-calls)
* [Batch Jobs](jobs-batch-outbound-calls)
* [Batch Failure and Recovery Runbook](batch-failure-recovery-runbook)
* [Troubleshooting Hub](../troubleshooting/index)