> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Interpret Analytics Metrics

> Understand available analytics metrics, expected latency, and interpretation caveats.

## Audience

* Managers reviewing call performance
* Operators validating trends and quality outcomes

## Prerequisites

* Access to analytics view
* Sufficient historical call activity for meaningful trends

## What analytics typically show

* Call volume and distribution patterns
* Outcome/performance indicators from completed interactions
* Quality/coverage signals based on available data

## Data latency and coverage expectations

* Some metrics may lag behind real-time operations.
* Recent calls may appear in logs before analytics aggregates update.
* Low-volume workspaces may show sparse or noisy trends.

## Interpretation guidance

* Use trends over single-point snapshots.
* Compare like-for-like time windows when diagnosing changes.
* Pair analytics insights with call log spot checks for root-cause analysis.

## Data caveats

* Missing/partial data can affect metric confidence.
* Feature enablement (recording/transcript/config) influences available analytics depth.
* Subscription/workspace context can affect visibility of some analytics surfaces.

## Troubleshooting

### Analytics appears empty

* Confirm date range and workspace selection.
* Verify there were completed calls in that period.
* Wait for aggregation delay and refresh.

### Numbers differ from call logs

* Confirm same time window and timezone are used.
* Check if logs are near-real-time while analytics is batched.

If unresolved, contact [support@voqo.ai](mailto:support@voqo.ai) with workspace ID, date range, timezone, and screenshots.

## Related docs

* [Review Call Logs](../call-logs/overview-call-logs)
* [Troubleshooting Hub](../troubleshooting/index)