> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Area Heat Map

> See which properties on your patch you know someone at, find the gaps, and measure coverage for any area you draw.

> [!NOTE]
>
> Area Heat Map is in beta. It covers New South Wales, Victoria, Queensland and the Australian Capital Territory.

## What is it?

Area Heat Map shows your contact coverage on a map. It shades each suburb, and each property when you zoom in, by how much of it you know someone at. You see your strong streets and your gaps at a glance, so you know where to prospect next.

## How it works

Voqo matches your contacts and listings to real addresses from the national address register. A property counts as **covered** when you hold a contact or a listing for it.

* **Zoomed out**, each suburb is shaded by its coverage: the share of its addresses you know someone at.
* **Zoomed in**, each property's lot is shaded by its own coverage. A block of units is covered unit by unit.
* **Unconfirmed** marks a match Voqo is not yet sure about. It does not count as covered until someone confirms it.
* A property known only through a listing counts as covered.
* A contact who has opted out of messages still counts. You still know who lives there.

Coverage updates as your CRM syncs and as Voqo matches new contacts.

## How to use it

### Choose your patch

Your patch is the set of suburbs your team works. Everyone in your workspace shares it.

1. Open **Insights** → **Area Heat Map**.
2. In **Choose your patch suburbs**, type a suburb name or a 4-digit postcode.
3. Click each suburb you want. You can pick up to 30.
4. Click **Save patch**. The map moves to your patch.

To change it later, click **Edit suburbs** at the bottom of the suburb list.

### Find your gaps

The side panel lists your patch suburbs with the lowest coverage first. Each row shows how many of the suburb's places you know someone at.

* Click a suburb to move the map to it.
* A very large suburb can read **Zoom in to see coverage**. Zoom in on the map to see it property by property.

### See who you know at a property

Click a property on the map. The panel shows the address and each contact you hold there, with their role, how sure the match is, and where it came from. Click a contact to open their profile.

* **Known from a listing, no contact on file** means you hold a listing for the property but no contact.
* **No known contacts at this address.** means it is a gap.

### Draw an area

Measure coverage for a few streets, or any shape you like.

1. Click **Draw area**.
2. Click on the map to add points. Click the first point, double-click, or press **Enter** to finish. Press **Backspace** to remove the last point, or **Esc** to cancel.
3. The summary shows the properties, places, covered places and coverage for your area.
4. Click **Save area** and give it a name. Everyone in your workspace sees your saved areas.

Saved areas keep their last count. A count older than a day looks faded and recounts when you open the area. Click **Refresh** to recount at any time.

An area can hold up to 20,000 properties, about one large suburb. A larger area reads **Area too large. Zoom in or draw a smaller area.**

## Common questions

**Why can't I pick a suburb in Western Australia?**
The beta covers New South Wales, Victoria, Queensland and the ACT. More states follow.

**Why does my drawn area show a different percent from its suburb?**
An area counts the properties inside your shape. A suburb counts every address in its boundary, including addresses on properties that cross into the next suburb, so the two numbers can differ slightly.

**Why is a property I know still a gap?**
The contact's address may not have matched an address in the register yet, or the match may be unconfirmed. Check the contact's address in Voqo or in your CRM.

## Benefits

* **Prospect where it counts**: see the suburbs and streets where you know the fewest owners.
* **One shared picture**: your whole team works from the same patch and the same saved areas.
* **Plan hyper-local work**: saved areas are ready for targeted outreach in a later release.


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