> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Use and Save Memories

> Learn how conversation memories work and how to enable them

## What are Memories?

Memories let your agent remember caller-specific facts (e.g., name, preferences, past requests) across calls. Memories are stored and retrieved per Contact.

* Saved automatically after calls (if enabled)
* Retrieved during live calls to personalize responses (if enabled)
* Visible in each Contact's “Long-term Memories” section

## Requirements

* Memories are linked to a specific Contact. The caller must:
  * Match an existing Contact, or
  * You enable “Automatic contact creation” in Contact Settings.
* This feature is available on paid plans.

## Enable Memories (Agent Dashboard)

In the Agent dashboard, scroll down to “Memory Settings”:

* Save conversation memories: When enabled, the agent will save new/updated memories after each call.
* Use conversation memories: When enabled, the agent will retrieve relevant memories during a live call.

<Frame>
  <img src="https://mintcdn.com/heffronai/KV6HO4h8tpBJL03E/images/contacts/contacts-memories.webp?fit=max&auto=format&n=KV6HO4h8tpBJL03E&q=85&s=e5954671c3211a8b6485d34a7c87c0a4" alt="Contacts Memories Configuration" style={{ borderRadius: '0.5rem' }} width="1472" height="690" data-path="images/contacts/contacts-memories.webp" />
</Frame>

<Warning>
  Memories are saved and retrieved per Contact. If no matching Contact exists, enable “Automatic contact creation” in Contact Settings so the caller is captured as a Contact.
</Warning>

## How it Works (under the hood)

* Save (post-call): The call transcript is analyzed to extract caller-specific facts, and those are saved as long-term memories scoped to that Contact.
* Use (during call): The agent retrieves relevant memories scoped to that Contact and uses them as internal context to improve responses. This information is not read aloud to the caller.

## View Memories in Contacts

Open “Contacts” → select a Contact → scroll to “Long-term Memories” to see the saved memories and when they were last updated.

## Tips

* Turn on both:
  * Automatic Contact Creation (in Contact Settings)
  * Save conversation memories (in Memory Settings)
* Keep using “Use conversation memories” for personalization and faster task completion.
* You can revisit memories per Contact to curate and audit what the agent knows.