> ## Documentation Index > Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Add Notes to Contacts > Keep a running history of notes on each contact ## What are Notes? Notes let you record anything you want to remember about a contact — their interest in a property, a follow-up to make, the outcome of a conversation. Each contact has its own notes, kept as a running list so the whole story stays in one place. * Add as many notes as you like to a contact * Each note shows who wrote it and when * Edit or delete your notes at any time ## Notes Voqo AI writes for you After a meaningful call, **Voqo AI** adds a note to the contact — a concise, factual summary of what was discussed, like the property they asked about and the substance of the conversation. Not every call creates one: a real enquiry, price discussion, or inspection interest does; a plain "call me back" or wrong number doesn't. So your notes stay a history worth reading, not a log of every ring. Every note carries a set of badges, so you can tell at a glance where it came from: * **Author** — a **Voqo AI** badge on a note written automatically (hover over it and you'll see it was written by the system), or a **team member's name** on a note someone typed by hand. * **Channel** — how the conversation happened: **Inbound call**, **Outbound call**, or **SMS**. Manual notes don't show a channel badge. * **Sync status** — if you've connected a CRM with note write-back turned on (like [VaultRE](../integrations/vaultre-note-writeback)), a small icon shows whether the note has reached your CRM: spinning while it syncs, a **Synced to VaultRE** badge once it's saved, or an amber icon you can click to retry if a push didn't go through. Automatic call notes are stamped with **when the call happened**, not when the note was written — so the timeline matches your day. ## Add a Note Open **Contacts**, select a contact, and find the **Notes** section. 1. Select **Add note**. 2. Choose a **note type**. If the contact is linked to a CRM with note write-back on, you'll pick from your CRM's own note types; otherwise you'll see Voqo's general categories. 3. If the type is about a specific property, a **Link a property** box appears — search by address and attach one. 4. Type your note (up to 500 characters). 5. Select **Save**. A Voqo-only note appears at the top of the list straight away, with your name and the time it was added. If the contact is linked to a CRM with note write-back on, you'll also see an **Also save to VaultRE** checkbox (or the name of your CRM). Tick it to send the note to your CRM as well; leave it unticked to keep the note in Voqo only. When it's ticked, Voqo saves the note to your CRM first and keeps it once your CRM accepts it — so it's confirmed there the moment it appears. See [VaultRE Note Write-Back](../integrations/vaultre-note-writeback) for how CRM notes sync. ## Edit or Delete a Note In the **Notes** section, each note has its own controls: * **Edit** — update the text and save. The note keeps its place in the list and shows when it was last edited. * **Delete** — remove the note. You'll be asked to confirm first. If a note was also saved to your CRM, editing or deleting it in Voqo updates your CRM too — editing waits for your CRM to confirm the change, and deleting removes it from both after you confirm. See [VaultRE Note Write-Back](../integrations/vaultre-note-writeback) for the details. ## View a Contact's Notes Notes are shown newest-first in the contact's **Notes** section, so the most recent activity is always at the top. Every note shows its **type** above the text, and **who wrote it** and **when** below — so you can see at a glance who recorded what, useful when more than one person on your team works the same contact. ## Filter Contacts by Notes On the **Contacts** list you can filter by whether a contact **has notes** — handy for finding the contacts you've already started working, or the ones you haven't touched yet. ## Tips * Use notes to capture intent in the moment — "interested in 12 Smith St, wants a weekend viewing" — so nothing gets lost between calls. * Notes are shared across your workspace, so your whole team sees the same history on a contact. * Keep notes short and specific; add a new note for each new development rather than editing one long note. Need a hand? Contact support and we'll help you out.