> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Documents

> Attach uploaded documents so your agent can answer free-form questions from them

## What are Knowledge Documents?

Knowledge documents let your agent answer the free-form questions callers actually ask — things like your fees, how the offer process works, what documents a renter needs to apply, or anything in a brochure or policy you've uploaded.

This is different from your knowledge base lists, which power **listing** answers (what's for sale in a suburb, prices, bedrooms). Knowledge documents cover everything that *isn't* a listing lookup:

* Agency fees and commission
* Buying and renting processes
* Application requirements and paperwork
* Office hours, areas serviced, and general FAQs

When a caller asks something a document covers, your agent answers from that document. When it can't find a confident answer, it says so rather than guessing.

## Requirements

* You must have **uploaded** at least one document to your workspace's knowledge area first.
* Documents are then **attached** to a specific agent — only the documents you attach to an agent are used by that agent.
* This feature is available on paid plans.

## Attach documents to an agent

In the agent dashboard, open the **Capabilities** section and find **Knowledge documents**:

1. Select **Attach documents**.
2. Search for and tick the documents you want this agent to use.
3. Select **Attach** to save.

Attached documents appear in the list, and you can remove any of them at any time. Attaching is a replace-set action — the documents shown are exactly the set your agent will use.

## What your agent will and won't do

* **Will** answer free-form questions using your attached documents.
* **Will** fall back to "I don't have that information" when no attached document confidently covers the question — it will not invent an answer.
* **Won't** use a document you uploaded but didn't attach to the agent.
* **Won't** replace your knowledge base lists — suburb and listing questions still come from those.

## Troubleshooting

**I uploaded a document but the agent doesn't seem to use it.**
Uploading is not the same as attaching. Open the agent's **Knowledge documents** section and confirm the document is in the attached list. Only attached documents are used.

**The agent says it doesn't have information that's in my document.**
Check that the document is attached to *this* agent (settings are per agent), that the document uploaded successfully, and that the question is about content the document actually contains.

**I want the agent to answer suburb or listing questions from a document.**
Those answers come from your knowledge base lists, not knowledge documents. Attach the relevant knowledge base list instead.

Still stuck? <a href="mailto:support@voqo.ai?subject=Knowledge%20Documents">Contact support</a> and we'll help you get your agent answering from your documents.