> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan and Permission Matrix

> Central reference for plan-gated and role-gated feature access.

## How to use this matrix

* Use when users ask: "Why can’t I access feature X?"
* Check both **plan** and **role** requirements.
* Confirm the user is in the intended workspace context.

## Access matrix

| Feature area                       | Typical minimum plan       | Typical minimum role      | If unavailable                                     |
| ---------------------------------- | -------------------------- | ------------------------- | -------------------------------------------------- |
| Workflows                          | Professional (or above)    | Admin/authorized operator | Verify plan entitlement and token/role permissions |
| Batch outbound                     | Supported paid tier        | Operator/Admin            | Verify outbound entitlement and number readiness   |
| Billing controls                   | Paid subscription context  | Owner/Billing admin       | Use billing admin account and correct workspace    |
| Developer tools (API keys/secrets) | Supported integration tier | Admin                     | Confirm developer-tools permission and role        |
| Integrations management            | Supported integration tier | Admin                     | Recheck provider setup rights and workspace role   |
| Advanced settings/admin tabs       | Workspace-supported plan   | Admin/Owner               | Validate role boundary and org/workspace scope     |

## Context mismatch checklist

1. Confirm active workspace.
2. Confirm active organisation membership.
3. Confirm signed-in account is expected owner/admin.
4. Re-check plan status after recent billing changes.

## Escalation checklist

* Workspace ID
* Feature/action denied
* User role
* Plan name (if visible)
* Screenshot/error text

## Related docs

* [Manage Billing and Subscription](../admin-and-billing/manage-billing-and-subscription)
* [Settings Admin Controls](../admin-and-billing/settings-admin-controls)
* [Workflow Concepts and Safety](../workflows/workflow-concepts-and-safety)