> ## Documentation Index > Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Settings Admin Controls > Manage organisation, workspace, and data settings with clear role boundaries. ## Audience * Workspace owners/admins * Team administrators managing users, workspaces, and data controls ## Prerequisites * Access to settings in target workspace * Appropriate admin role permissions ## Settings areas covered ### Organisation management * Manage organisation-level membership and ownership actions. * Control invite/member lifecycle at organisation scope. * Resend a pending invitation without creating a second member record. ### Workspace management * Manage workspace-level structure and operational configuration. * Validate active workspace context before making changes. * Creating a new workspace does not automatically activate a subscription plan for that workspace. * Complete billing/subscription setup later from the in-app subscription flow when needed. ### SMS — Don't message someone in an SMS campaign if Open **Settings → Advanced** and set **Don't message someone in an SMS campaign if**. Follow-ups inside a campaign are never affected by this rule. It is the default rule for every new SMS campaign, and it stops your team texting the same person twice across different lists, different campaigns, or different months. Each campaign shows the rule in its **Volume** menu and can change it for that campaign only. * **Options**: **Message everyone**, **they were messaged in the last 30 days**, **90 days**, **180 days**, **they've ever been messaged**. * **Off by default in every workspace, new and existing.** While it is Off, nobody is skipped for having been messaged before. Turn it on in **Settings → Advanced**. See [What changed for existing workspaces](#what-changed-for-existing-workspaces) below. * The window matches on the **contact record**, not on mobile number. Two contact records that share one mobile are two separate people here. Delete one of the duplicate records if you want them to count as one, or set the campaign to **Message everyone on this list** to message both anyway. * Only campaign messages that reached the carrier count. Inbox replies, messages your team sends from the Inbox, and AI sends never block a campaign. * Messages that **failed at the carrier do not count**, because they never reached a handset. **Retry failed** picks up exactly those people. * A retry is still checked against the window at send time. If another campaign texted that same contact in the meantime, the retry is skipped as **Messaged recently** and is not charged. To reach those people, build a new campaign set to **Message everyone on this list** before you launch it. * Each campaign **locks in the window when it is created**. Changing this setting affects campaigns created afterwards; a draft, scheduled, or sending campaign keeps the window it was created with. * An operator can change the rule for one campaign in the **Volume** menu, from **Message everyone on this list** to any window, without touching this default. **Message everyone** applies to everyone in that campaign, not only the people messaged before. * **The rule is set before launch and cannot be changed afterwards.** A campaign that is scheduled, sending, or finished shows a **Messaged anyway** badge on its page when it was set to message everyone, but the setting is read-only from that point. To send to skipped people, create a new campaign. * Deleting a campaign does not un-suppress the people it messaged. The send happened, so it still counts towards the window. Skipped recipients appear as **Messaged recently** on the campaign page, and are not charged. See [Create an SMS Campaign](../sms-campaigns/create-an-sms-campaign) and [SMS Campaign Scheduling and Send Status](../sms-campaigns/scheduling-and-send-status). ### Workspace notifications Open **Settings → Notifications** to choose which events notify your workspace, by email, SMS or both, and who receives them. Each event has its own switch, its own channels and its own recipients: * **Credits used up** — sent to the workspace owner once per billing period, the moment your workspace has used all the credits included in its plan. Further usage this billing period is billed as overage. **On** by default. * **Credits 80% used** — sent to the workspace owner once per billing period, the moment your workspace has used 80% of the credits included in its plan. **On** by default. * **Integration disconnected** — sent to all workspace admins when a CRM or portal integration disconnects and stops syncing. **Off** until you switch it on. * **Campaign started** — sent to all workspace admins when an SMS campaign starts sending, naming the campaign, its audience size, and who created it. For a **Spread over time** campaign it says which batch went out (for example "batch 1 of 7, 50 contacts") and when the next and last batches send, because only the first batch goes out at that moment. **Off** until you switch it on. * **Next batch coming up** — sent to all workspace admins 30 minutes before each later batch of a **Spread over time** campaign, naming the batch, how many contacts it sends to, its time, and a link to the campaign so you can pause it first. It is **off** until you switch it on, and it appears only in workspaces that have Spread over time. A paused or cancelled campaign sends no heads-up. If two batches are less than 30 minutes apart, the heads-up for the second arrives as the first one sends. #### When the credit alerts arrive The two credit alerts check your usage **after any credit use, not only after calls**. An SMS campaign, an inbox reply, a Prompt Studio test or a call can each be the moment your workspace crosses the line, and the alert goes out straight away. * The credit alerts cover every monthly plan with included credits. Two exceptions: older legacy-priced plans, and accounts where Voqo covers billing for you, don't receive them. * **Pay As You Go** workspaces don't use these two alerts. They have their own balance alerts and auto-recharge — see [Pay As You Go](pay-as-you-go). * Each alert is sent **once per billing period**. If your workspace jumps past both lines at once, you get only **Credits used up**. If you've switched **Credits used up** off, you get **Credits 80% used** instead. * When you change plan, the alerts start again against your new plan's included credits. * The alert counts each charge the moment it happens, while the usage shown on your **Billing** page can lag by a few minutes. You might therefore receive **Credits 80% used** while Billing still shows 78% or 79%. #### What notifications cost Every workspace notification uses credits, and each channel shows its price next to its tick box: | Channel | Price | | - | - | | **Email** | 1 credit per email, for each recipient | | **SMS** | 5 credits per message, for each recipient | Notification SMS are always kept to a single message. To keep that guarantee, Voqo sends them in plain characters: accents become plain letters (é becomes e), and emoji are left out. If a campaign or integration name is too long to fit, Voqo shortens it. For a **Spread over time** campaign, Voqo may also leave out the next and last batch times. Switching an event off, or removing a channel, stops its cost. #### What changed for existing workspaces * **Free credits used up** and **Free credits 80% used** are now **Credits used up** and **Credits 80% used**, and they now cover paid plans too. Your saved switches, channels and recipients carry over. * **Campaign started** and **Integration disconnected** are now **off** by default, because notifications now use credits. If you never changed these two events, they stop until you switch them back on. If you did change them, your saved choice stays. Each event shows its default recipients (**Workspace owner** or **All workspace admins**) until you customise them. Select **Edit** on any event to add specific **workspace members**, **free-typed email addresses**, or both — your chosen list then replaces the default for that event only. Turning an event's switch off stops its email and SMS without discarding your saved recipients, so switching it back on later restores them. Only workspace admins and owners can change notification settings; other members can view the list but not edit it. #### What changed for existing workspaces Your composer used to carry its own **Exclude previously messaged contacts** tick, switched on by default. That tick, the **Excluded · previously messaged** badge it put on contact rows, and the "Some contacts were already messaged" confirmation have all been replaced by this one workspace setting. Because your workspace starts at **Off**, none of that protection is running today. Your campaigns will send to everyone you select, including people your team has texted before. Nothing you already launched is affected. Pick a window in **Settings → Advanced** to switch the protection back on. The window is stronger than the tick it replaces: it is a workspace policy every operator inherits instead of a tick each person has to remember, you choose how far back it looks, and Voqo re-checks it as each message goes out — so a colleague's campaign in between still stops a duplicate. ### Data management * Manage categories/taxonomy and data-organization controls. * Apply changes carefully to avoid downstream reporting confusion. ## Role boundaries * **Owner/Admin**: required for high-impact settings and membership changes. * **Member/Operator**: typically limited view or no write access to admin tabs. If actions are blocked, verify role and workspace context first. ## Expected result Admins can complete governance actions without cross-workspace confusion and with clear permission expectations. ## Invitation behaviour * If a team member is still **Pending**, you can resend their invitation from organisation settings. * Resending a pending invitation sends a fresh link to the same email address and keeps the same pending member record. * If the invite email fails to send, the pending invitation is still saved so you can resend it again later. ## Troubleshooting ### Cannot access settings tab * Confirm current workspace context. * Confirm account role includes required admin permission. * Retry using owner/admin account. ### Updates not visible to team * Refresh workspace context and affected pages. * Confirm changes were applied in the intended workspace. ### An SMS campaign is skipping contacts I want to message Those contacts were texted by your workspace inside the campaign's window. If the campaign is still a draft, open **Volume** and choose **Message everyone on this list** or a shorter window. To change the default for future campaigns, set **Settings → Advanced → Don't message someone in an SMS campaign if** — a campaign created before the change keeps its own rule. ### Team member signed up without the invitation link * Ask them to finish signup with the same email address that was invited. * Voqo matches the invited email to the pending member record and completes the invited account instead of creating another team member. If unresolved, contact [support@voqo.ai](mailto:support@voqo.ai) with workspace ID, user role, and tab/action attempted. ## Related docs * [Admin and Billing Overview](admin-and-billing-overview) * [Manage Billing and Subscription](manage-billing-and-subscription) * [Plan and Permission Matrix](../admin/plan-and-permission-matrix) * [Create an SMS Campaign](../sms-campaigns/create-an-sms-campaign) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.