> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Billing and Subscription

> Handle setup, plan changes, cancellation, portal access, invoices, and credit usage.

## Audience

* Billing admins and workspace owners

## Prerequisites

* Billing-capable role in workspace
* Valid payment method for paid plans

## Subscription lifecycle

### 1) Initial billing setup

1. Open billing/subscription section.
2. Add payment method and complete setup.
3. Confirm active billing status.

Notes:

* New workspaces are created without an active subscription.
* Billing remains an explicit follow-up step, even after workspace creation succeeds.

### 2) Plan updates

1. Review current usage and required features.
2. Select plan upgrade/downgrade action.
3. Confirm effective date and resulting limits.

### 3) Cancellation

1. Open subscription settings.
2. Select cancellation flow and confirm.
3. Review access/feature impact after cancellation.

### 4) Billing portal and invoices

* Use billing portal for payment method and invoice history.
* Review invoice details for accounting and support issues.

### 5) Credit usage tracking

* Monitor credit usage trends in billing surfaces.
* Investigate sudden usage changes before invoice close.

## Common support questions answered

* Why is a feature locked after plan change?
* Where can I download invoices?
* How do I update payment method?
* Why did usage increase this cycle?

## Troubleshooting

### Plan change not reflected

* Refresh workspace and billing pages.
* Confirm plan change is completed (not pending).
* Verify you are viewing the correct workspace.

### Payment method fails

* Re-enter card details and billing address.
* Retry in billing portal with updated method.

### Invoice or usage appears incorrect

* Compare usage window/timezone and active features.
* Export invoice details and collect evidence for support.

If unresolved, contact [support@voqo.ai](mailto:support@voqo.ai) with workspace ID, invoice ID (if any), and timestamps.

## Related docs

* [Admin and Billing Overview](admin-and-billing-overview)
* [Settings Admin Controls](settings-admin-controls)
* [Plan and Permission Matrix](../admin/plan-and-permission-matrix)