> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voqo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Public Recording and SMS Replies API

> Integrate short-code recording links and SMS reply retrieval with clear validity assumptions.

## Use case

Retrieve call recording access and associated SMS replies for post-call customer experiences.

## Public recording flow

1. Customer accesses short-code route (for example public recording page).
2. Platform resolves short code to recording context.
3. Playback is available only when source URL is valid/accessible.

## SMS replies flow

* Query SMS replies associated with the recording short code via API route.
* Use replies to display post-call conversation context in your app/support flows.

## URL validity assumptions

* Recording source URLs can expire or become unavailable over time.
* A valid short code does not guarantee active recording URL forever.
* Clients should handle unavailable/expired recording states gracefully.

## Expected user-visible outcomes

* **Valid short code + valid source URL**: recording playable, replies visible if present.
* **Valid short code + invalid/expired URL**: recording unavailable message; replies may still be visible.
* **Invalid short code**: not found/unavailable state.

## Integration guidance

* Cache minimal metadata only; do not assume perpetual URL validity.
* Handle empty reply sets as a normal state.
* Log short code + timestamp for support diagnostics.

## Troubleshooting

### Recording unavailable for known short code

* Confirm source URL validity and expiry policy in your environment.
* Retry later if source availability is transient.

### No SMS replies returned

* Confirm replies exist for that conversation.
* Validate short code mapping to the intended call.

If unresolved, contact [support@voqo.ai](mailto:support@voqo.ai) with short code, workspace context, and timestamps.

## Related docs

* [Configure Post-Call Messaging](/tutorials/post-call/post-call-messaging)
* [Review Call Logs](/tutorials/call-logs/overview-call-logs)
* [Webhook Integration Guide](/tutorials/integrations/webhook-integration-guide)